We are looking for a motivated and enthusiastic Live Chat Specialist to join our team! As a Customer Service Specialist, you will be responsible for providing support to our customers, resolving customer complaints and providing a positive and top-quality customer experience.
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Providing customer support via telephone, e-mail, voice chat or in-person
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Informing customers about products and services
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Responding to customer questions
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Resolving customer complaints
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Suggesting solutions for common problems
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Preparing documents and reports
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Updating customer database
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Training new customer service agents
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Collaborating with the management team
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Improving overall customer satisfaction
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Minimum of a High School Diploma
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Minimum of 1 year of experience in customer service
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Strong computer skills
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Superb verbal and written communication skills
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Strong interpersonal skills
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Excellent customer service skills
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Ability to build relationships with clients
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Strong persuasion skills
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Excellent multi-tasking skills
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Ability to work with others
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Excellent problem-solving skills
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Ability to prioritize tasks
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Ability to work under pressure
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Ability to work in a fast-paced environment
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Flexibility to work shifts
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Ability to meet deadlines