Join our team as an Intake Coordinator at a reputable medical office dedicated to providing exceptional patient care. As an integral part of our healthcare team, you will play a crucial role in ensuring efficient intake processes, maintaining accurate records, and delivering outstanding customer service to patients.
Job Title: Intake Coordinator
Reports To: New Patient Intake Supervisor & Director
Location: Northwest Arkansas – Depending on the position, employees may be asked to move locations from time to time based on clinic and patient needs.
FLSA: Non-exempt/hourly
Job Summary: The Intake Coordinator is responsible for the initial intake and registration of all new patient referrals for Hematology and Oncology.
Job Duties / Responsibilities:
· Manage New patient Department Fax Server by reviewing and triaging all faxes to appropriate staff members, in a timely manner.
· Review and triage internal referrals by managing “Group Inbox” in EMR.
· Register all new patients into Centricity to create Medical Records Number.
· Upload all new patient referrals to Scheduling Dashboard
· Confirm demographic and insurance information upon receipt of referral.
· Help answer telephone, screen, and triage calls to appropriate staff member.
· Help manage Canopy dashboard for coming patient calls.
· Return patient phone calls ASAP, but within 24 hours.
· Attend daily team huddles.
Other Duties:Please note this job description is not designed to be exhaustive. The employee may be required to perform other duties as assigned.
Required Skills/Abilities:
· Speak clearly, and with a friendly and professional tone.
· Must possess excellent communication skills both written and verbal.
· High attention to detail is a MUST.
· Excellent people skills including, but not limited to adaptability, assertiveness, problem solving and teamwork.
· Maintains high standard of professional performance, behavior, and appearance.
· Proficient in use of EMR (electronic medical record)
· Ability to perform basic functions in Excel.
· Typing skills
Certifications/Licenses/Education/or Experience in a related field:
Clinical scheduling experience preferred, or intake/registration experience preferred.
Physical Requirements:
· Lifting up to 25 pounds.
· Sitting or standing for long periods of time, while at a computer workstation
Light moderate walking within clinic as needed
If you are passionate about providing quality patient care, possess strong administrative skills, and thrive in a dynamic healthcare environment, we encourage you to apply for the Intake Coordinator position. Join our team where you can make a meaningful impact on patient experiences while working alongside a dedicated healthcare team.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Bereavement leave
- Dental insurance
- Dependent health insurance coverage
- Disability insurance
- Employee assistance program
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid orientation
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
- Wellness program
Healthcare setting:
Medical specialties:
Schedule:
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Ability to Commute:
- Springdale, AR 72762 (Required)
Ability to Relocate:
- Springdale, AR 72762: Relocate before starting work (Required)
Work Location: In person