Job Description:
Cayuga Centers is hiring immediately for Program Impact Director
Earn $72,000 annually
Location: New York City, New York
About Cayuga Centers
Cayuga Centers is an accredited non-profit, human services agency dedicated to family support and preservation, trauma-informed care, and serving vulnerable populations with the most unique needs. Founded in 1852 in Auburn, NY, we have a long history of delivering high-quality and innovative services to individuals, children, youth and families. We have 22 locations across 8 states and serve over 10,000 individuals and families annually. Join us!
At Cayuga Centers, we embrace Diversity, Equity, Inclusion, and Belonging (DEIB). We do this by taking a firm stance against hatred, inequality, bias, and injustice. We do this by providing our staff with the training, coaching, and resources necessary to grow and serve with cultural humility, acceptance, and understanding. We are responsive to the diverse needs of those we serve and staff, and are committed to ensuring that everyone feels respected, valued, and a sense of belonging.
About the Program and Position:
Given the needs of the vulnerable populations to which Cayuga Centers are committed, we have long believed that delivering quality programs is at the heart of our work. In short, Good enough is not good enough. This approach defines all phases of our work as an organization, including carefully assessing post-intervention outcomes and effectiveness.
The Quality & Effectiveness Department effectively ensures that we are in full compliance on a corporate, program, and contract level with all funding and licensing entities to meet the needs of our large, diverse, geographically spread human services agency.
How you get to use your skills…
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Collaborate with the Quality & Effectiveness Officer, other members of the Quality & Effectiveness Department, and all other departments to help all of our programs know, understand, and meet the level of high, effective, and individualized service to those we serve that we expect of them.
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Partner with the Compliance Department to assist us in being a true learning organization and create improvement through partnership, not blame.
- Partner with departments and programs to improve a shared responsibility.
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Collaborate with our other departments to ensure the long-term sustainability of an organizational culture that reflects the organization's mission, vision, and values.
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Identify opportunities and risks within the organization and its environment to protect its business interests and strategic goals.
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Represent Cayuga Centers in the community and with internal and external stakeholders in a manner that strengthens the organization’s brand and aligns with the mission, vision, and values.
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Recognize that the heart of our work and its value is our staff. Actively participate in our support, validation, and growth of staff.
Experience and Skills:
Required Experience:
- Bachelor’s degree required
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3 years of experience in program and impact assessment or a Master's degree in a related field.
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Demonstrated strong communication skills that reflect a commitment to collaboration and service.
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Demonstrated experience in providing strong customer service.
Schedule:
This is a full-time position, Regular hours entail 9:00 am - 5:00 pm, Monday through Friday
Must be flexible to meet program needs
Job Benefits:
Why Cayuga Centers?
Certified Great Place to Work ®
Workplace Wellness Award Finalist
Council on Accreditation (COA) Accredited
Implement best practices and evidence-based interventions
Committed to employee professional development and advancement
We embrace change, innovation and opportunities
Our diverse workforce acts and leads with human sensitivity and respect
Large and growing national footprint
Benefits:
160 hours of paid Vacation
10 paid Holidays (prorated), 24 hours of paid Personal Time, Medical Appointment Time
Medical, dental, and vision insurance
Pet and Legal Insurance
Employee Assistance Program
FSA savings accounts
Supplemental life insurance, critical illness, enhanced short-term disability benefits
401(k) match up to 6%
Corporate Discounts Program
Sick Leave Pool
Identity Protection
From: Cayuga Centers