Title: Customer Service Representative
Location: Charleston, SC 29492
Duration: 6 Months
Job Summary:
- Follows company policies and business ethics.
- Works in accordance with company's procedures using applicable tools.
- Assist with local office duties
- Coordinate shipments in/ out of Charleston office
- Support service team with requests
- Process inquiries from internal and external customers.
- Potential responsibility to process quotes or process orders
- Provide customers with price and availability information, and assist them with tracking and expediting of orders.
- Monitor delivery progress of orders with SCM to assure direct shipments arrive to proper customer locations on or before the customer’s requested delivery date.
- Understand processes and procedures for export orders.
- Follow up with SCM for proof of delivery on all orders drop shipped direct to customer locations or physically received at company's Miramar, FL facility.
- Confirm that SCM receives all orders into SAP system.
- Create packing slips for spare part shipments from Miramar to customer.
- Resolve disputes over delays, returns or warranties, etc.
- AR responsibility
- Good sense of urgency to Customer needs / Good Customer relations.
- Assures superior customer satisfaction through a willingness to accept responsibility for the resolution of customer issues.
- Displays integrity and professional attitude.
- Perform general customer service responsibilities using good oral and written communication skills.
- Acknowledges and appreciates each team members’ contribution.
- Enter data into various computer systems.
Required Skills/Experience:
- Able to influence people, building trust and credibility.
- Strong leadership and interpersonal skills. Problem solving that includes an ability to handle volatile situations with customers.
- Proficient with personal computer and Microsoft applications.
- Experience in a fast-paced environment.
- Courteous, professional and tolerant attitude regarding other cultures.
- Extensive teamwork requiring strong interpersonal skills and the ability to interact with all levels within the organization.
- Ability to interact with customer, communicate well and able to relay and communicate well with customer
- Organized
- Good problem solving and conflict resolution
- Ability to Multi-task
Job Type: Contract
Pay: $19.00 - $24.00 per hour
Experience level:
Weekly day range:
Work setting:
Experience:
- Customer service: 1 year (Required)
- Manufacturing industry: 1 year (Required)
Ability to Commute:
- Charleston, SC 29492 (Required)
Work Location: In person