MEDICAL ASSISTANT
Position Description
POSITION SUMMARY
Under the supervision of the Reception Manager, the Medical Assistant performs duties in various programs of the Community Health Center. The Medical Assistant will perform routine clerical tasks and follow prescribed clinical procedures. The work experience is of an independent complex nature. Duties involve careful analysis and interpretation of data for the purpose of planning, developing and problem solving. Decision making is controlled by established guidelines set forth by the Medical Director and Chief Executive Officer. The employee in this position is responsible for and held accountable for maintaining patient/client confidentiality.
PRIMARY ACCOUNTABILITES
Achieve Results
- Ensure the safe, productive, and efficient operation of the clinic assigned through timely and attentive administrative and clinical support (as authorized or licensed).
- Ensure all patients enjoy a positive experience, treated with the care and compassion expected.
- Ensure all patient records and related documents are managed and maintained timely, accurately, and consistent with all HIPAA and related regulations and requirements.
Operational Excellence
- Ensure all tasks provided and associated with patient care, patient administrative processes, and related duties complies with all regulatory and accreditation standards, as well as clinic policies and procedures.
Relationships
- Develop favorable relationships with all patients. Instruct patients and their family members training and /or information related to in-home care as appropriate.
- Establish favorable working relationships with all staff members associated with center operations, including administration, nurses, physicians and related staff.
Stewardship and Professionalism
- Uphold and consistently represent the values and mission of the organization at all times. Represent the organization in a highly professional manner at all times.
- Ensure compliance and attention to all corporate policies and procedures.
PRIMARY TASKS AND DUTIES
- Prepares patient’s chart prior to clinical exam.
- Prepares patient for clinical exam/visit, including the collection of typical patient vital metrics (blood pressure, temperature, height, weight etc.).
- Assists provider with clinical visit.
- Follows through with post-visit duties.
- Assists with office duties as assigned.
- Provides service in a manner that is appropriate for the patient’s age; demonstrates knowledge and skills necessary to meet the patient’s physical, psychosocial, educational and safety needs.
ESSENTIAL FUNCTIONS
· Read, write, and maintain patient records and related administrative documentation
· Knowledge and ability to use requisite tools, systems, technology and equipment in the collection of patient data
· Utilize computers in the collection, management, and reporting of patient records
· Ability to work with a diverse, sometimes difficult and demanding patient population
POSITION REQUIRMENTS
Education
- High school diploma or equivalent.
- Successful completion of a medical terminology course preferred.
- Certification in office practice or enrollment in such a program is desired.
Experience
- Demonstrated success with clear thinking and ability to reorganize as needed.
- Demonstrated success in working independently, prioritization and problem solving.
- Demonstrated success in organization abilities.
- Demonstrated success in computer skills including ability to use computer for scheduling, word documents and reasonable keyboard skills.
- Demonstrated success in customer service/patient services or working with the general public, preferably in a medical care facility.
- Demonstrated success in managing difficult customer situations
- Significant knowledge of medical practices and procedures in a primary care environment.
- Demonstrated success and experience with direct patient services (e.g. phlebotomy) and the proper knowledge and use of medical devices and equipment.
Working Conditions (Check one or all depending on the working conditions of the position)
__ __ Normal hospital working environment. Requires good verbal and written communication skills. Must be able to speak and read the English language.
_ __ Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of fifty (50) pounds without assistance.
____ Work is primarily facility based in an outpatient behavioral health setting and/or correctional facility.
____ Some work may occur in a community setting and may include contacts in a high crime area and in extremes of temperature.
Blood Borne Pathogen Exposure (Please Check One)
_____ Category I: Job classification includes ALL employees who have occupational exposure* to blood borne pathogens* (blood or body fluids) while performing their job duties.
_____ Category II: Job classification includes employees who are likely to have SOME occupational exposure to blood borne pathogens because Category I tasks may occasionally be required.
_____ Category III: Job Classification includes those employees who perform jobs and tasks where NO CONTACT with blood borne pathogens occurs and Category I and Category II tasks ARE NOT a condition of employment.
SPECIFIC TO THIS POSITION
n Clerical staff in this job description have shown competency in their duties and are able to perform independently with minimum supervision.
n Possesses a thorough knowledge of all Health Center procedures and policies and are capable of performing all functions accurately.
n Assists and ensures balances of money receipts at end of each working day and transfers to Reception Manager.
n Maintains Electronic Health Record computer program.
n Provides assistance to Chief Medical Officer, Administrative Support Coordinator and Chief Financial Officer.
n Assists the Quality Assurance Team by preforming duties in various improvement programs including participation in quality assurance and improvement program, and patient centered medical home transformation.
n Prepare, review, and coordinate information for charts. Check records and schedules for accuracy. See that deadlines are met.
n Assists with clerical and medical duties for various clinics, as assigned.
ADDITIONAL REQUIREMENTS
ACCOUNTABILITY:
Employee is not responsible for budgetary control of the agency and does not participate in the budget process. Employee is responsible for reading, knowing, and following policies, procedures, and protocols for the Health Center. The employee is responsible for reading, knowing, and following guidelines in manuals dealing with specific programs, as assigned. The employee in this position is forbidden to offer ANY medical advice to the general public while acting as or perceived as an agent of the Health Center.
Private Health Information:
Protected Health Information or PHI means any information (including demographic information collected from an individual), whether oral or recorded in any form or medium. This position requires regular access to protected health information. The Medical Assistant position requires some limited access to PHI that is necessary to carry out vital job functions as outlined in this description. The Medical Assistant is obligated to divulge the minimum necessary PHI to carry out essential functions of the position. This position requires the employee to sign a confidentiality agreement as all programs under the Health Center are required to be HIPAA compliant.
PERSONAL RELATIONS:
Continual contact with other community agencies, state health department staff, local medical professionals, and the general public. Must be able to establish and maintain effective working relationships with fellow employees.
OTHER REQUIREMENTS:
Valid Kansas drivers license, use of personal automobile and certificate of liability insurance from automobile insurer.
Job Type: Full-time
Pay: $16.00 - $16.93 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Medical specialties:
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
Experience:
- Medical Office Experience: 1 year (Preferred)
- EMR Systems: 1 year (Preferred)
License/Certification:
- Certified Medical Assistant (Preferred)
Work Location: In person