Looking for a dynamic and rewarding career? Thrive in a fast-paced environment? Are you dependable to be available for work and to complete work in a timely manner? Join Roundstone Professional Services Group Contact Center Team! We're seeking motivated, customer-focused individuals for various positions and shifts to help meet our customer’s short-term financial needs.
MAJOR RESPONSIBILITIES AND DUTIES:
- Provide exceptional customer experience.
- Directly assisting customers and resolving inquiries.
- Communicate effectively verbally and written.
- Think quickly in a fast-paced environment.
- Multi-task with different systems and software.
- Maintain confidentiality of customer information.
- Remain professional with customers and coworkers.
- Team support for smooth contact center function.
- Follow directives and adapt quickly to changes.
- Able to follow attendance policy.
POSITIONS AND SHIFTS
- Customer Service Agents
- Support/Dispatch Agents
- First Party Collection Agents
Job Type: Full-time
Pay: $17.00 - $18.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
People with a criminal record are encouraged to apply
Application Question(s):
- Available to work 10am -7pm Mon-Fri and some Saturdays
Education:
- High school or equivalent (Required)
Experience:
- Call/Contact Center: 1 year (Preferred)
- Customer service: 3 years (Required)
Ability to Commute:
- Texarkana, TX 75503 (Required)
Ability to Relocate:
- Texarkana, TX 75503: Relocate before starting work (Required)
Work Location: In person