Trigyn's direct government client has an immediate need for an Information Clerk in Brooklyn, NY. The particulars of the opportunity are below:
Description:
Reporting to the Application Hotline Supervisor, the Information Clerks’ responsibilities will include, but are not limited to, the following:
- Take hotline phone calls and provide accurate answers to queries and concerns.
- Guide callers through completing, troubleshooting, and navigating the application and client’s website.
- Engage in active listening with callers, confirming or clarifying information and de-escalate situations involving dissatisfied customers by offering patient assistance and support.
- Follow communication scripts when handling different topics.
- Manage large amounts of inbound calls in a timely manner.
- Perform data entry to maintain records/requests.
- Manage voicemail mailbox.
- Respond to voicemail messages.
- Utilize software, databases, and tools appropriately.
- Meet call center metrics and targets while providing excellent consistent customer service.
- Adhere to all policies and procedures.
- Report system issues to IT.
- Perform other related tasks as assigned.
Duties:
- Respond to inquiries about the program/app
- Perform data entry to maintain records/requests
- Perform other duties assigned by management.
Skill set:
- Strong phone and verbal communication skills along with active listening
- Previous experience in a customer support role
- Familiarity with utilizing call center systems
- Ability to manage time effectively and adhere to specified handle time.
NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY.
For Immediate Response call 732-876-7623 or send your resume to RecruiterKS@Trigyn.com
Trigyn-8181
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, , ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.