Title: Case Manager (Supported Employment)
Classification: Non-Exempt
Division: The Roland Center
Department: Supported Employment Program
Reports to: Supported Employment Programs Manager
BASIC PURPOSE:
This role will be working closely with individuals with developmental and intellectual disabilities.
The Case Manager is responsible for working with participants to ensure that they can be integrated into The Roland Center services. Their duties include meeting with participants and their families, connecting participants with vendors or work sites, and maintaining consistent communication with participants to assess their well-being and make changes as needed. Case managers are also responsible for communicating with Regional Centers, the Department of Rehabilitation, and other referring agents on a constant basis.
RESPONSIBILITIES INCLUDE:
· Work with referring agents (Regional Center, DOR, etc.) and manage participant intake
· Ensure participants are integrated into the respective programs as assigned
· Manage participant’s case file and ensure confidentiality in accordance with HIPAA guidelines and CARF standards
· Assess the participant’s behaviors and take notes as necessary
· Manages participant’s problematic behaviors and communicates issues with the service coordinator
· Communicate with participants on a regular and constant basis
· Work with a program manager to ensure that participants are assigned accordingly to a job coach
· Establish individualized goals for each participant per the SEP delivery system
· Communicate individualized goals created per participant to the assigned job coach
· Assess participant’s physical and mental wellness, needs, preferences and abilities and use these to develop tailored care plans
· Listening to participant’s concerns and providing counseling or intervention as needed
· Recording participant’s progress including charting referrals, site visits and other notable interactions
· Evaluating participant’s progress periodically and adjusting as needed to improve outcomes
· Work with program manager to assign participants to work sites and clients
· Coordinate with different work sites or clients about participant status, welfare, and any pertinent updates
· Work with the program manager to ensure that the job descriptions of participants are up to date
· Work with program manager to align participants knowledge, skills, abilities, and behavior to potential work
· Communicate with work sites and other stakeholders the rights of the participants, job coaches, and the Center’s policies
· Ensure that participants are working in a safe work site by conducting site visits and maintaining constant communications with each work location
· Manages and communicate the work schedule of participants
· Submits the necessary and pertinent documentation to the program manager on a constant and timely manner
· Maintain annual and semi-annual reporting to Regional Center
· Ensures that DOR monthly report is submitted in an accurate and timely manner
· Deals with work-related accident/incident by providing necessary first aid as needed
· Creates SIR (special incident report) in lieu of work-related accident/incident and submits the report to Regional Center
· Work with the program director to ensure that the program meets CARF requirements
· Manages participant information and hours on SETWorks
· Ensures accuracy of participant information and hours on SETWorks
· Review case notes on a monthly basis to evaluate participant progress
· Handles participant conflict or incidents with diligence, and discretion
· Maintain open communication with participant’s support network
· Ensures participant authorizations are up to date and current to avoid delay or work stoppage
· Respond to work site memos as needed and as instructed by the program manager
· Monitor any work-related concerns, updates, or issues and communicates it to program manager
· Ensure a positive work environment for all participants
· Conduct site visits on a regular and constant manner
· Performs other tasks pertinent and necessary to the role
OTHER REQUIREMENTS:
· BA in Social Sciences or healthcare-related field
· At least 1 year of proven work experience as a case manager or similar role
· Must have experience in dealing with individuals with developmental and intellectual disabilities or vulnerable populations
· Knowledgeable in behavior management and creating individualized plans
· Knowledge of basic ASL is highly preferred but not required
· Demonstrate knowledge of the Regional Center and Department of Rehabilitation’s service delivery system and procedures
· Must have reliable transportation and be comfortable with commuting 50% of the time
· Must have an active California Driver’s license
· Able to lift at least 25 lbs. as needed
· Possess excellent time management skills
· Possess excellent communication skills (written and oral)
· Possess excellent organizational skills
· Must be able to maintain a professional and positive demeanor
· Proficient in technology, including Microsoft Office
· Ability to read and comprehend simple instructions and memos
· HIPAA Certification required or obtained within 30 days from the start of employment.
· Active First Aid and CPR Certification required or obtained within 30 days from the start of employment
· Must successfully pass a mandatory background check, drug test, and medical examination
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- Do you have any experience working with individuals with disabilities?
- What are some of the population you have supported previously?
Education:
Experience:
- Case Management: 1 year (Preferred)
Work Location: In person