Specialist - Insurance Operations
Austin, TX – Onsite
Must have:
- Understanding of Insurance and Legislation: It's important for the role to have a solid grasp of insurance principles, policies, and related laws. This knowledge helps in maintaining compliance and providing accurate information to customers.
- Customer Awareness: The role should involve being customer-centric and understanding how insurance-related information and documents affect customers. Being able to communicate complex information to customers in a clear and comprehensible manner is essential.
- Account Coordination Skills
- Relationship Building Skills: Building and maintaining strong working relationships with internal teams, external partners, and stakeholders is vital. These relationships help facilitate smooth processes and effective problem-solving.
- SLAs and KPIs knowledge: The role is expected to contribute to the achievement of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). This could involve tasks such as meeting processing targets, improving efficiency, and enhancing customer satisfaction.
Job Summary
This position is for an established and productive professional individual contributor in Insurance Operations, who works independently with minimal supervision. This individual is responsible for the execution of operational, prospect and client service cycle activities within a zone. Collaborates frequently with offices, zone and corporate leadership to meet responsibilities such as reporting and data management, process improvement design and implementation and contract review. Liaison with and act as point of escalation for broking / front office teams regarding operations processing and service exceptions. Role will demonstrate increased technical proficiency (with the ability to answer transactional questions), leadership skills, peer level coaching, issue resolution, and work delegation.
Job Type: Contract
Pay: $24.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Work from home
Weekly day range:
Work setting:
Experience:
- Insurance Operations: 5 years (Preferred)
Work Location: On the road