Customer Service Representative
JOIN THE SQUAD!
At Comfort Squad, we’re extremely proud of every energetic, smart and highly motivated member of our team. From our experienced technicians to helpful office personnel, everyone is passionate about doing their best to serve our customers. What about you? Do you have the passion to be a part of our squad? Experience in the HVAC industry is certainly a plus, but we’re also willing to train you if you have the right attitude and the desire to learn.
Activities:
- Answer all incoming calls using company approved material
- Turn calls into booked appointments for our technicians
- Respond to all customer inquires in a timely manner, providing accurate information and creating a positive customer experience
- Sell company memberships and renew existing memberships
- Call by call debriefing with our technicians to ensure all jobs are being done correctly
- File paperwork for warranties, rebates, etc.
- Follow company policies and procedures for customer service
Requirements:
- Reliable transportation
- Must pass a drug screening and background check
- High school education or equivalent required
- Some previous call center or customer service experience
- Understanding of computer applications (ServiceTitan is a plus but not required)
- Skilled with phone communications, typing, dictation, math, and filing
- Excellent customer service and organizational skills
If you are a motivated individual who thrives in a fast-paced environment and enjoys providing exceptional customer service, we would love to hear from you. Apply today to join our team as a Customer Service Representative!
Job Type: Full-time
Pay: $16.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
- 3 years
- No experience needed
- Under 1 year
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- Call center
- In-person
- Office
Ability to Relocate:
- Sugar Land, TX 77478: Relocate before starting work (Required)
Work Location: In person