- As the commercial manager in the subsidiary, you are the interface between our airline's customers and the internal team
- You will ensure all information (flight schedules, manuals, menu changes and any other instructions...) is distributed to all "key" people of the unit
- Ensure information is clearly understood, completed and applied by everyone
- Intensively monitor compliance with the preparation and delivery of agreed services (flight checks, chef tables, etc.).
- Ensure billing is correct: all items are charged at the right price.
- Provide excellent relationships with Stakeholders to retain and create a unique operational and commercial relationship.
- Provide centralized and fluid external/internal operational communication between the unit and clients.
- Control and monitor the crew comment: adequate response within 24 hours.
- Ensure proper execution of corrective actions.
- Create business relationships with new customers, allowing the signing of new contracts.
- Ensure that the airline quality dashboard is maintained.
- Minimum 2 years of experience in commercial or customer services positions
- Experience in catering companies is mandatory
- Previous experience in Airlines customer services is appreciated
- Fluent English and French
- Customer focus, empathy, negotiation skills, consistency, work under pressure, results oriented
- Customer satisfaction will be your priority
- Attention to detail
- Focused on compliance at all times
- Resilient to stressful situations
- Well organized, rigorous and methodical yet flexible to adapt to local constraints
- Commercial awareness
- Hands on personality
- Excellent computer skills (Office Suite)
ABOUT NEWREST:
Specialist in out-of-home catering in 54 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.
Our 36,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.
https://www.newrest.eu/