Description:
We are seeking an experienced and outgoing leasing agent to join our team at Fairmount/Monticello Apartments. Fairmount Monticello Apartments is a community of one hundred and thirty-nine apartments with a mix of studio and one bedroom homes.
JOB BRIEF: The Leasing Agent is responsible for outreach marketing, and is instrumental in developing marketing plans and strategies in order to maximize occupancy.
FUNCTIONS OF THE JOB
-
Greets and welcomes all visitors, residents and prospective residents.
-
Answers telephone inquires. Encourages prospects to schedule appointments by utilizing creative closing techniques and overcoming objections.
-
Must be knowledgeable regarding the apartment community, its amenities, the surrounding community, and its competition.
-
Frequently shops competition (at least monthly) to improve sales technique and gain awareness of market comparables.
-
Weekly outreach marketing to local businesses, preferred employers, etc. to establish and maintain positive relationships for referrals.
-
Responsible for compiling and maintaining database of market comparables.
-
Responsible for utilizing social media advertising
-
Meets prospective residents and records information on guest card to ascertain needs and qualifications.
-
Responsible for daily data entry of all leads (phone calls, e-mails and visits) and marketing sources.
-
Responsible for conducting daily follow up with prospects.
-
Responsible for daily inspection of display unit and or “show” apartments, amenities and the “leasing lane”. Promptly freshens as needed and reports any needed concerns or repairs needed.
-
Exhibits a positive customer service attitude and represents the community and company well.
-
Emphasizes features, benefits, and positive life style rewards of the community.
-
Carefully conducts application verification process to ensure qualified applicants and submits to manager for approval.
-
Inspects rented unit and checks keys well in advance of move in date.
-
Prepares lease agreement. Collects initial fees and assists resident throughout move in process.
-
Prepares and processes lease renewals and required paperwork for the renewal.
-
Data entry of service requests, application information, market surveys, etc.
Scheduling: The schedule is Monday through Friday. 9:00 a.m. to 6:00 p.m.
Frequently requires weekend and evening hours. During times of emergencies, heavy work-loads or other company needs, there will be times when overtime is required.
Requirements:
- Must effectively convey ideas, images and goals to a diverse group of personalities verbally and in writing.
-
Good customer service skills
-
Competent in the use of telephone, fax, copier, scanner, and computer, including use of e-mail, Microsoft Word, Excel, and data entry.
Education and/or Experience:
-
High school diploma or GED required
-
Prior marketing or sales experience required; customer service experience helpful.
-
Yardi experience is helpful
-
Must have a valid driver's license and automobile insurance