To manage all facets of the housekeeping department ensuring high levels of guest service and satisfaction compliance with all Tru by Hilton/Home 2 Suites by Hilton brand standards and guest rooms, guest bathrooms, breakfast bar area, meeting room, fitness center, business center, market shop area, laundry, restrooms, public areas, elevators, storage areas, employee breakroom and administrative work areas. Essential Functions: Supervises housekeeping, breakfast bar and laundry staff to include hiring, firing, performance evaluations, training and development. Assists General Manager or Operations Manager in the development of the department's annual operating and capital budgets. Monitors performance against plan. Establishes and maintains cost control systems for labor, Food and Beverage, linen, cleaning, guest supplies inventories. Enforces established FHM policies and procedures. Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced. Schedules staff according to labor standards and forecasted occupancy. Maintains room quality based on hotel and Hilton brand standards. Monitors and maintains level of cleanliness and sanitation in rooms, breakfast bar, meeting rooms, storage areas, laundry, restrooms, work areas and public areas. Compiles and reports accurate status of guest rooms to front desk. Enforces standard procedures for the acceptance, security, and return of guest lost and found items. Maintains standard procedures for security of on-loan equipment. Maintains productivity and labor cost goals. Conducts inventories of linen, food and beverage, cleaning, guest supplies and equipment as required. Works with Ecolab on the training of associates on chemical use and safety. Orders and receives breakfast bar food and beverage, guest, cleaning supplies to maintain adequate inventory levels. Regular and punctual in attendance. Performs all other duties and functions as assigned by FHM or hotel management. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.2 | P a g e Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required. Upon employment, all associates are required to fully comply with FHM rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Required Teamwork Skills: Enthusiastic, helpful, respectful and positive member of the team Professional, responsible and mature in conduct and behavior Understanding of, encouraging to and friendly with all co-workers Self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Report to work on time Maintain effective communication using daily, weekly meetings and emails/memorandums Be available to help all departments in emergency situations Perform other assignments as directed by the FHM corporate office Safety and Security: Be knowledgeable of policies regarding hotel emergency and security standards/procedures. Specific Job Knowledge, Skills and Abilities: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Speak Spanish. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Desire to participate as a part of a team. Must possess basic computer skills (Microsoft Word, Excel and PowerPoint; Hilton ONQ; labor standards systems, email/internet). Math skills as well as budgetary analysis capabilities required. Ability to assess/evaluate other associates’ performance in a fair and consistent manner. Ability to supervise, train associates Participate in the development of short and long term financial and operational goals of your department. Ensure that cleanliness, sanitation and guest satisfaction is consistently obtained and maintained. Ability to make decisions with only general policies and procedures available for guidance. Ability to apply supervisory/management (soft) skills Extensive knowledge of Tru by Hilton and Home 2 Suites by Hilton brands, its, standards, inspections, services and facilities. Ability to maintain compliance with all local, state and federal laws and regulations. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor 3 | P a g e relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, NLRA CPR Certification Physical Demands: Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Walking and standing are required most of the working day. Most tasks are performed independently or in a team environment with the associate acting as a team leader. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. occasionally. Must be able to push and pull carts and equipment weighing in excess of 250 lbs. in an emergency Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment. Qualifications: High school education, or equivalent. Some college preferred At least 2 to 4 years in hotel Executive Housekeeping position Thorough knowledge of hotel housekeeping operations, breakfast bar operations, labor controls, inventory controls, purchasing, planning, scheduling, supervisory skills, familiar with Hampton Inn and Home 2 Suites by Hilton brand standards, Familiar with standards for cleanliness and sanitization, Hilton certified. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. The job description is subject to change at any time with or without notice.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekends as needed
Ability to Relocate:
- Phoenix, AZ 85012: Relocate before starting work (Required)
Work Location: In person