Gateway Harley-Davidson is looking for a person who has a passion for Harley-Davidson, is willing to learn, has good communication skills, loves to ride and a willingness to help people learn how to meet their needs and wants. This position can be full-time or part-time.
The Parts Associate assists customers for all their parts and accessories needs. Experience is preferred, but not required. Training is provided!
Job Responsibilities:
- Provide excellent customer service to all of the dealership’s customers.
- Assist Parts and Accessories/Service Manager with attaining retail sales and profitability plans in Parts and Accessories.
- Greet customers immediately, in a courteous and friendly manner.
- Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
- Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
- Handle telephone transactions quickly, and courteously.
- Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
- Assist customers with determination of Parts and Accessories required and research merchandise in catalogs when needed.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
- Maintain cleanliness of P&A department and keep inventory neatly stacked and orderly.
- Complete all training programs and their related tests and all other Harley-Davidson dealer required training programs by appropriate deadlines.
- Computer experience required.
Job Types: Full-time, Part-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- retail: 1 year (Preferred)
Work Location: In person