LOCATION
Bahia Resort Hotel
Since opening in 1953, the Bahia Resort Hotel has been a hospitality leader in San Diego. Tucked away on a fourteen-acre peninsula in Mission Bay, the 314-room resort is a beachside escape for experiencing the best of America’s Finest City.
The Bahia Resort Hotel is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.
SUMMARY
The Assistant Front Office Manager ("Subdirector de Recepción") provides our guests with the personal service and attention that will exceed their expectations. Directs and coordinates the activities of the Front Desk, Concierge and Bell Staff to ensure quality guest satisfaction and operational efficiency.
PAY & PERKS
- Compensation: $22.65**
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$250 Sign-on Bonus
- Up to $1000 Referral Bonus, after being hired, for each referral you make that is hired at any Evans Hotels property.
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Discounted Hotel Rooms for you, family and friends.
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Free Employee Parking and/or discounted MTS Pronto card.
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Free Meals & Refreshments during working shifts.
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Career advancement opportunities!
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Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
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Discounts on cell phone bills, shoes, gym memberships, and more!
ESSENTIAL DUTIES
- Convey a favorable image of the organization by projecting a positive, professional appearance and demeanor to our guests.
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Interacts frequently with guests and associates to ensure guest expectations are being met or exceeded.
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Demonstrates and promotes a strong commitment to providing the best possible experience for our guests.
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Organizes, trains, and oversees a courteous and efficient staff that promotes the excellent services and standards of the hotel.
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Fulfill our guest’s needs in an efficient and caring manner.
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Ensure all aspects of the operations are fully coordinated and proceed smoothly by communicating with the appropriate departments.
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Develops an effective guest history program.
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Establish and maintain an effective communication and information system through logs and meetings.
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Responsible for room revenue management.
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Prepares and conforms to the department budget.
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Ensures the public areas of the hotel are well maintained.
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Provide a safe and secure environment for both our guests and colleagues by knowing, training and assisting in safety and emergency procedures.
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Undertake other responsibilities as directed by supervisor.
QUALIFICATIONS
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Bachelor's degree from four-year college or university or any equivalent.
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At least 4 years of relevant experience and/or training.
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A combination of experience, education, and/or training may be substituted for either requirement.
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Experience running a shift, scheduling, performance management, problem-solving, running day-to-day operations, hospitality & customer service skills a plus.
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Previous similar position in a hotel or similar industry is a plus.
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Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
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Ability to be poised under pressure with continued smiles and maintains a highly diplomatic attitude with challenging guests and under stressful circumstances.
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Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
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The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.
**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.