Job description
Quartz Logistics is a leading NVOCC and logistics service provider. Heavily focused in trans-pacific trade, Asia and Southeast Asia to North America. provides e-Commerce, air, sea, LCL, customs brokerage, trans-loading, CFS, contract logistics and distribution services through its wholly-owned subsidiaries and branch office network In Asia, Southeast Asia and US.
Looking for dynamic and self-motivated customer service.
Ocean Operations Customer service
Duties/Responsibilities
- Receive documents and initiate logging process, confirm data received in compliance with all U.S. Customs requirements, process all documents in accordance with requirements, coordinate cargo availability and arrange pickup and delivery, and finalize billing and distribute documents as required.
- Issue arrival notice and invoices in a timely manner.
- Perform customer service duties with correspondence to customers and overseas partners via e-mails and phone.
- Provide customers with shipping information, inbound/outbound transaction and inventory status information.
- Set up and maintain customer files and profiles.
- Update inventory data, rate files, and create reports.
- Update statement data and issue Invoices for customers in a timely manner.
Job Requirements
- 1-2 years' experience handling ocean freight shipments from A-Z.
- Comprehensive knowledge of ocean freight procedures.
- Experience and knowledge of understanding ocean freight service agreements.
- Must be good verbal and written communicator.
- Must be detailed oriented in all aspects of the position.
- Excellent customer service skills required.
- Being able to multitask at a high level of accuracy.
- Employee must be proficient in Microsoft Office products.
- Strong work ethic and highly motivated.
- Must be effective in handling problems in the workplace including anticipating, preventing, identifying and solving problems as necessary.
- Must be effective at listening, understanding and clarifying the concerns and issues raised by co-workers and business clients.
- We will provide training for the right candidate
Benefits
- Great working environment, friendly professional/dedicated staff and management.
- Growth potential.
- Competitive salary and benefit package.
- Full life and health insurance coverage.
Work Location:
Work Remotely
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- Proficient with Microsoft Office, Excel, Word etc
Education:
Experience:
- Freight forwarding: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
Work setting:
Application Question(s):
- proficient with Microsoft office, excel, word etc
Education:
Experience:
- Freight forwarding: 1 year (Required)
Work Location: In person