Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional service to our customers.
Duties:
- Answer incoming customer inquiries via phone, email, and chat
- Provide information about products and services
- Resolve customer complaints in a professional manner
- Process orders, returns, and exchanges
- Perform data entry tasks accurately and efficiently
- Conduct outbound calls to follow up with customers
- Utilize sales techniques to upsell products or services
Qualifications:
- Strong phone etiquette and communication skills
- proficiency in English and Spanish is a plus
- Prior experience in customer service or a related field
- Ability to analyze customer needs and recommend solutions
- Proficiency in data entry and CRM software
- Comfortable with outbound calling for sales purposes
Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you meet the qualifications above and are ready to excel in a dynamic customer service role, we encourage you to apply today!
Job Type: Full-time
Pay: $16.57 - $18.28 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
Ability to Relocate:
- Cassville, MO: Relocate before starting work (Required)
Work Location: In person