SUMMARY: The true measure of a company is how well it serves its clients and employees. At Trench Shoring, no matter if a project is large or small, easy or tough, we get the job done. Our company is family owned and operated. We offer excellent benefits, paid training, a stable work environment and career advancement. Our highly skilled and trained personnel have allowed us to consistently deliver on our clients’ needs for close to 50 years.
Coordinating the daily dispatch of drivers and equipment for deliveries and pickups.
Maintain knowledge of equipment, remain available to answer customer questions or address concerns accurately, and seek additional input from support resources as necessary.
Communicate with yard staff or other personnel on all out-going and incoming orders to ensure accuracy and time requirements.
Communicate consistently with customers and inform of delays that may affect delivery or pick-ups of equipment.
Notify Branch Manager of deliveries or pick-ups occurring outside of normal business hours to ensure customer needs are met and to optimize use of resources.
Review scheduled deliveries and pick-ups with Branch Manager for input on routes and to optimize time.
Participate in company-sponsored training and mentoring programs to stay current on customer service, company equipment offerings and the use of that equipment.
Participate in relevant office and yard operations as time permits, or as needed, including cleaning and maintaining equipment, general housekeeping, and assisting in yard walks as requested by Branch Manager.
Maintain a professional appearance and provide a positive company image.
Perform other related duties as assigned by management.
Perform work in a manner consistent with all company policies and safety rules.
SUPERVISORY RESPONSIBILITIES:
Oversee the truck drivers use of the ELD, including Hours of service, DVIR, maintenance & repairs.
Maintain compliance with all Federal and State terminal regulations.
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High school diploma or general education degree (GED), or equivalent combination of education and experience.
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Computer skills required: Equipment rental software, Customer Relationship Management (CRM) System, Microsoft Office Suite.
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Other skills required:
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2-5 years relevant work experience.
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Good teamwork skills.
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Desire to work in an environment rewarding strong ethical standards and conduct
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Must be eager to learn and be taught.
- Ability to quickly absorb information and put learning into action.
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Exceptional multitasking skills required.
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Bilingual in Spanish and English a plus.
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Strong interpersonal, verbal, and written communication skills.
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Time management skills to prioritize and meet deadlines.
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Strong Customer orientation and high sense of urgency for problem resolution.
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Demonstrated ability to anticipate and solve practical problems.
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Adaptable to change.
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High accuracy in work, attention to details.
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Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment- free environment; Builds a diverse workforce.
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Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
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Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
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Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
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Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
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Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
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Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
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Occasionally required to stand
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Continually required to sit
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Continually required to utilize hand and finger dexterity
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Occasionally required to climb, balance, bend, stoop, kneel or crawl
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Continually required to talk or hear.
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Specific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception and ability to adjust focus
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The employee must frequently wear Trench Shoring Company mandated safety equipment (including but not limited to high-visibility vest, hard helmet, approved safety glasses and safety-toe boots).
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Working hours are typically Monday through Friday, 10-hour days with the possibility of weekends.
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High school diploma or general education degree (GED), or equivalent combination of education and experience.
-
Computer skills required: Equipment rental software, Customer Relationship Management (CRM) System, Microsoft Office Suite.
-
Other skills required:
-
2-5 years relevant work experience.
-
Good teamwork skills.
-
Desire to work in an environment rewarding strong ethical standards and conduct
-
Must be eager to learn and be taught.
- Ability to quickly absorb information and put learning into action.
-
Exceptional multitasking skills required.
-
Bilingual in Spanish and English a plus.
-
Strong interpersonal, verbal, and written communication skills.
-
Time management skills to prioritize and meet deadlines.
-
Strong Customer orientation and high sense of urgency for problem resolution.
-
Demonstrated ability to anticipate and solve practical problems.
-
Adaptable to change.
-
High accuracy in work, attention to details.