IT Help Desk Technician
Advanced Call Center Technologies, LLC - ONSITE - Bristol, TN
Help Desk Tech Responsibilities:
- Answer Help Desk line and provide inbound and outbound assistance for end users.
- Monitor business critical systems.
- Update remote users with corporate antivirus software and any other software updates when applicable
- Create, troubleshoot and resolve work orders
- Troubleshoot user issues
- Monitor Track IT ticketing system
- Follow up on work orders with requestors
- Follow up with IT staff on work orders that are overdue or close to being overdue to ensure prompt resolution
- Check resolutions on closed work orders daily
- Produce weekly reports as needed
- Update critical documentation in a timely manner
- Administer VPN dual authentication tool
Qualifications and Experience:
- Strong verbal and written communication skills are required
- Strong troubleshooting skills
- Must be detail oriented, well organized and self-motivated
- Ability to work with all levels of management
- Must be able to effectively work independently and in team environments.
- Ability to work in a fast paced environment and manage time efficiently between multiple priorities.
- Advanced skills in Microsoft Office
- Active Directory
- Outlook
- Familiar with Windows 10
Required experience:
- Prior Help Desk or IT experience
Required education:
- Some college or technical school education
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Experience:
- Help Desk: 2 years (Required)
Ability to Relocate:
- Bristol, TN: Relocate before starting work (Required)
Work Location: In person