We are looking for an EXPERIENCED Chromebook and laptop repair technician. This is a non customer facing, high paced, heavy workload position. If you hate to actually work, this is not the job for you. However, those that can thrive in that environment will find it rewarding with opportunity and flexibility.
Job Overview: Diagnosing, troubleshooting and repairing devices while being organized and working as part of a team.
Basic & Preferred Qualifications:
- Outstanding customer service skills
- Exceptional organizational skills
- Strong written and oral communication skills
- Work well in team environment
- Ability to work flexible hours, including weekends and holidays
- Diagnose and repairing all makes and models of cell phones
- Previous experience working at retail electronics store
Tasks and Responsibilities:
- Diagnose, troubleshoot and repair devices
- Provide recommendations for problem resolution
- Explain complex technical issues to customers in a non-technical, simple to understand manner
- Provide repair and replacement estimates to customers
- Greet customers in a friendly manner and maintain a positive work environment
- Answer phone calls to the store with a professional, courteous and friendly demeanor
- Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
- Keep track of all devices and inventory while safeguarding all store stock
- Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
- Maintain the cleanliness and professional appearance of the store
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.
**References and Background screening required
Work Remotely
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Retirement plan
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Computer repair: 2 years (Required)
Work Location: In person