LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals.
IT and Business Solutions Manager serves as part of the Technical Operations team to support the overall creation, implementation, and improvement of organizational operations. Works with the operational teams to support continual assessment and refinement of systems to ensure efficiency involving workflow, optimal customer service, and best lifesaving practices.
Working a hybrid schedule, the IT and Business Solutions Manager supports LifeLine by providing software system support, modification, enhancements, data analysis, business process analysis, and development to LifeLine staff and management. This role works with the Data Manager to ensure availability, consistency, and security of statistics and other information. This position assists with the planning and implementation of technical and process projects and is responsible for translating business requirements into information systems and process-related solutions supporting current operations, programs, projects, and strategic initiatives.
Essential Job Functions:
This represents a list of essential job duties. Other duties or special projects may be assigned as needed.
· Uphold the standards and values of LifeLine Animal Project:
Save Lives
Build Community
Be Compassionate
Be Exceptional Stewards
Take Responsibility
Be Courageous
Respect, Embrace and Celebrate Diversity
:
- Works with the Data Manager and the DTO to support data collection and analysis to help LifeLine identify focus and strategy.
- Ensures that the shelter software systems are used to their full potential. This includes training new and current staff and ensuring uniform data entry across the organization.
- Assists org-wide departments with learning software, optimizing data collection, analysis, and reporting as needed, and troubleshooting issues.
· Creates and shares methods and ideas to interpret, organize, and present data and process improvement, including meetings, presentations, and training sessions.
· Creates and modifies reports to support staff, management, contract partners, and other stakeholders.
· Champions data integrity culture with staff and management, prepares discrepancy reports and builds tools to prevent and correct inaccurate and untimely data issues.
:
- Collaborates with staff and management to document, maintain, and implement SOPs, workflows, data views, and dashboards supporting operational business needs and objectives.
- Provides user-level documentation and training to staff and management to ensure proper use of applications and processes.
- Provides application and process support to staff and management and collaborates with software vendor application support as needed.
- Troubleshoots and resolves issues impacting the business applications, services, and processes in an effective and timely manner.
- Provides knowledge, training, and documentation on the application setup and configuration.
- Collaborates with organization stakeholders and external resources for information services and business process-related needs and concerns.
- Collaborates with County IT support as needed.
- Collaborates to maintain and upgrade systems as needed.
- Helps develop and support data Integration between applications, dashboards, websites, and external partners, e.g., PetPoint, Petfinder, Adopets, PetcoLoveLost, Asana, etc
:
- Facilitates asset management, including new orders, repairs, and communications with the County IT Departments.
- Manages the phone and internet networks for all LifeLine locations (acting as liaison with the county IT departments for county shelters).
- Manages and maintains data security best practices and network administration
- Assists with management and support of LifeLine’s communication accounts and websites.
:
- Builds relationships and fosters innovation with staff in all departments to design and launch systems to streamline processes and grow programs using technology.
- Helps to identify inefficiencies in current operational processes and to create and implement improvements using technology.
· Leads Special Projects outlined by the COO/DTO that can include data collection, process creation and implementation.
:
- Works cohesively with all departments of the organization to support operational excellence.
- Establishes and maintains regular and consistent communication with stakeholders.
- Actively supports a positive team environment, directly addresses and problem-solves conflict, and appropriately expresses concerns.
- Is visible to staff, attends and participates in necessary meetings virtually or in-person at all locations.
- Maintains regular presence at facilities to ensure IT issues are properly addressed.
- Other tasks as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
· Expert knowledge and experience with LifeLine data applications.
· Excellent analytical skills.
· Project management experience.
· General knowledge of LifeLine operations and operational needs.
· Ability to communicate with staff at all levels of the organization.
Education and/or Experience:
· Minimum of high school diploma or equivalent.
· Associate’s Degree in Information Technology, Computer Science or related field desired. An equivalent combination of education, training, and experience that demonstrates the required knowledge, skills, and abilities considered.
· 2 + years of experience in project management, information systems, network administration and security preferred.
· Experience in business process analysis and process improvement desired.
· Experience in animal shelter software and reporting desired.
· Experience with process automation coding/programming, Tableau, Crystal Reports, Power BI, or other reporting tools desired.
· Working knowledge and experience with Google Workspace, SQL and relational databases.
· Excellent communication and presentation skills required.
· Prior experience in creating status/statistical reports and training materials.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Day shift
- On call
Application Question(s):
- Were you referred to this position by a current LifeLine employee?
Experience:
- Project management: 2 years (Required)
- Process improvement: 2 years (Required)
- Business analysis: 1 year (Preferred)
- Network administration: 2 years (Preferred)
- Crystal Reports: 1 year (Required)
- Google workspace: 1 year (Required)
Work Location: Hybrid remote in Atlanta, GA 30340