WHO WE ARE:
State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.
PRIMARY RESPONSIBILITIES:
Clinical Duties
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Performs telephone triage in a professional, polite, and friendly manner.
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Maintains workflow to be as efficient as possible.
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Records patient data and sends messages to Providers.
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Informs patients about delays and wait times in a polite and friendly manner.
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Submits electronic prescriptions and makes other patient calls as directed by providers.
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Requests and evaluates lab tests as indicated by patient status and practice protocol.
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Schedules patient tests, procedures, hospital admissions and appointments to follow up on receipt of test results as applicable.
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Escalates any unusual patient behavior to the provider as appropriate.
Patient Education
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Instruct patients and families regarding medications and treatment.
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Supports positive self-care activities for patients.
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Assists with delegated patient education, including but not limited to distributing educational literature.
Record Requirements
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Documents all activities/interventions, patient/family responses and medication dispensed or prescribed in medical record.
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Performs other administrative duties such as typing, filing, faxing, reception, etc. as requested by supervisor or provider.
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Schedules, coordinates, and reschedules patient appointments as needed.
REQUIREMENTS:
High school diploma or GED and graduate of an approved school of nursing.
EXPERIENCE:
Previous experience in a medical office or healthcare setting is desired but not required.
CERTIFICATES, LICENSES, REGISTRATIONS:
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Valid license to practice in the state of employment and current CPR certification required.
WHAT WE OFFER:
State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including:
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Company Provided Life and Accidental Death and Dismemberment Insurance
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Company Provided Long Term Disability Insurance
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Employee Stock Ownership Plan
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401(k) Company Contributions
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Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
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Company match in Health Savings Account Plans (restrictions apply)
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Vacation, Personal, Sick, and Holiday Time Off
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An array of team member perks and discounts
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Tuition Assistance Programs
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And more!