Our culture is as fun and lively as the brands we represent, where innovative ideas are welcome and customer satisfaction is a top priority. The PonBike Operations team has Distribution Centers located throughout North America including Illinois, California, and Georgia. Now's the time to join the ride!
A continued commitment to and investment in our people, products, and consumers is the foundation we build our bright future. We offer a competitive total rewards package with generous time off, incredible product discounts, and a fun working environment!
We are connected by four core values that serve as the basis for a strong future.
- Passion to Perform: We share a passion to perform. We focus on real results. We finish what we start, and we go that extra mile. We don't give up.
- Trust to Act: We're trusted to do a good job, and we deliver it. We use that freedom to apply our talents and qualities for the best results.
- Care & Act Responsibly: We're responsible for all our actions, and we consider the consequences for our stakeholders and the environment. We're honest, open, and direct.
- Make it Fun: Enjoying your job is a serious business! We're open, informal, and cheerful. We allow everyone to be who they are.
In this position, you will coordinate the delivery of ocean containers from the local ocean port or rail ramp to the Pacific Cycle distribution center. This position requires constant and detailed communication to make sure shipments are delivered timely. Daily challenges occur as logistics is impacted by multiple variables; such as, weather, economic factors, supply chain partners, and changes in business strategy.
Essential Job Responsibilities
Daily Responsibilities
- Coordinate the arrival and oversee unloading of all inbound containers, LCL shipments and air freight from ocean port, rail ramp, or airport
- Log all inbound freight including containers, truckloads, parcel carriers, and air
- Make sure container or shipment release is issued timely by carrier to dray carrier and that containers or shipments are made available at ocean port, rail ramp, or airport
- Manage full and empty pools of containers and keep per diem and bobtail-deadhead costs to a minimum.
- Maintain Per Diem Last Free Day Tracking in Daily Report
- Charge back dray carriers if containers are not properly returned to ocean port terminals or rail ramps within the free time
- Provide daily reports of empty containers, full containers, in-transit containers to Operations staff daily
- Ensure dray carriers receive dispatch reports with daily delivery requirements
- Work closely with outbound logistics team & Warehouse Supervisors to prioritize inbound based on outbound requirements.
- Create TO's as needed and/or distribute to warehouse personnel.
- Ensure empty containers and chassis are returned in the allotted free time.
- Coordinate communication between Ocean Port Terminal and/or Rail Ramp Terminals and Dray/Rail carriers regarding one-stop container piles, free flow piles, pre-mounted containers, appointment containers, appointment exempt containers, and/or Train Blocks if need be (depends on DC location).
Daily & Weekly responsibilities to Support Madison Inbound department
- Track shipments using Big Schedules, Marine Traffic, My Maersk, Ocean Carrier websites, and Forwarder Emails/Reports
- Update Logistics Managers of incorrect ocean services used and their transit time
- Trace inbound containers/LCL shipments and update SAP delivery dates (Warehouse ETAs) and SAP vessel dock dates as necessary.
- Perform timely and accurate data entry into SAP (date changes, vessel name changes)
- Inform Logistics Manager/Logistics Specialists/Customer Service/Planning and Sales Departments of late deliveries for ocean, rail, or air shipments via weekly SAP reporting
- Report missing International inbound deliveries and shipments to Logistics Analysts
- Create inbound deliveries and shipments as needed in SAP
- Establish Dray carrier performance metrics to hold accountability and provide input on dray performance to Logistics Manager (full container and LCL)
- Provide input to Logistic Manager regarding factory container loading performance (full container and LCL)
- Document any incidents of non-compliance in regard to container loading, slip-sheeting, damage, overages / shortages, UN/hazardous compliance, or documentation deficiencies / discrepancies.
- Submit claims to ocean carriers for damaged product due to bad container equipment or operational negligence.
Customs Compliance:
- Assist with inbound delivery and shipment data entry to supplement Foreign Trade Zone compliance
- Be liaison to Customs and Border Patrol (CBP) Officers for FTZ walk-throughs and audits
- Possess knowledge on FTZ compliances for CBP Audits
- Report to FTZ Manager and Administrator, Logistics Analysts, Sr. Logistics Manager any FTZ or CTPAT compliance breeches
- Educate and Guide warehouse staff on FTZ security operating procedures
- Maintain CTPAT security operating procedures for warehouse staff to follow
- Perform CTPAT inspection on all incoming/ outgoing containers
- Enhance and update CTPAT standard operating procedures on a quarterly basis with assistance from Logistics Analysts
Cost Control: Per Diem/Demurrage/Pre-Pulls/Storage/Bobtails and more
- Report risk of Per Diem-Detention Cost Exposure to Logistics Analysts and Sr. Logistics Manager
- Research per diem-detention invoicing upon requests of Sr. Logistics Manager or Logistics Analysts (charge back dray carrier if responsible)
- Dispute with ocean carrier any incorrect per diem bills
- Input actual container events in SAP accurately and timely to assist with per diem auditing
- Report all Customs Holds or Exams to the FTZ Team and/or 3rd Party Broker
- Report all Freight Holds to Logistics Analysts and Ocean Carriers
- Escalate any Last Free Day containers at the port or rail ramp to Logistics Analysts and Ocean carriers asking for Last Free Day Extension
- Escalate any Containers in Demurrage to Logistics Analysts immediately
- Audit and review all pre-pull/storage/and bobtail costing as it pertains to the Distribution Center. Send to Sr. Logistics Manager for final approval
Other Duties Assigned:
- Prepare both internal and external agendas and meeting action items, before and after department conference calls with supply chain partners.
- Assist with management and organization of files and SOPs on the company shared drive.
- Follow internal controls and company policies set by Pacific Cycle Inc. and Pacific Cycle.
- Contribute to the success of Pacific Cycle Inc. by leading or assisting with other projects and tasks as assigned.
- Model the Pacific Cycle behaviors and support the Pacific Cycle business strategy.
Total (percentages must total 100%)
Communicativeness - Effective performers recognize the essential value of continuous information exchange and the competitive advantage it brings. They actively seek information from a variety of sources and disseminate it in a variety of ways. They use modern technologies to access and circulate information, even across great distances. They take responsibility for ensuring that their people have the current and accurate information needed for success.
Organizing and Planning - Effective performers have strong organizing and planning skills that allow them to be highly productive and efficient. They manage their time wisely, and effectively prioritize multiple competing tasks. They plan, organize and actively manage meetings for maximum productivity.
Problem Solving and Decision Making - Effective performers are able to identify problems, solve them, act decisively, and show good judgement. They isolate causes from symptoms, and compile information and alternatives to illuminate problems or issues. They involve others as appropriate and gather information from a variety of sources. They find a balance between studying the problem and solving it. They readily commit to action and make decisions that reflect sound judgement.
Composure - Effective performers maintain appropriate focus on outcomes and accomplishments. They are motivated by achievement and persist until the goal is reached. They convey a sense of urgency to make things happen. They respect the need to balance short-term and long-term goals. They are driven by a need for closure.
Team Player - Effective performers are team oriented. They identify with the larger organizational team and their role within it. They share resources, respond to requests from other parts of the organization, and support larger legitimate organizational agendas as more important than local or personal goals.
Change Agility - Effective performers are adaptable. They embrace needed change and modify their behavior when appropriate to achieve organizational objectives. They are effective in the face of ambiguity. They understand and use change management techniques to help ensure smooth transitions.
Minimum Requirements (include education, experience, special skills, licenses, certifications etc)
Essential Qualifications
- Must be legally authorized to work in the United States.
- High School Diploma, GED, or equivalent required.
- Minimum two (2) years clerical experience.
- Ability to operate basic office equipment.
- Proficient in Microsoft Excel/Word.
- Exhibits exceptional customer service.
- Must be able to effectively prioritize workload.
- Ability to work independently with minimal supervision.
- Ability to multitask in a fast-paced work environment.
Beneficial Qualifications
- Logistics office experience.
- Work area is in a climate-controlled office environment with moderate noise level.
- Exposure to weather and temperatures can range from cold to hot in warehouse area.
- Noise level can be moderate to high throughout the facility.
- Uses a computer keyboard/mouse and views monitor for extended periods.
Essential Physical Demands and Frequency
Occasionally up to 30 lbs. unassisted.
Occasionally to move boxes.
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
We are an EO employer – M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
- Comprehensive Medical/Prescription/Dental/Vision plans
- Generous Paid Time Off Programs
- Paid Life & Disability Insurance
- FSA/HSA/Dependent Care FSA
- 401k and company match
- Commuter Incentive Program
- Paid Community Volunteer Days
- Voluntary benefits (critical illness, accident, and hospital indemnity insurance)
- Great discounts on company products
- Employee Wellness Program / EAP benefit
- Parental Leave program
- Access to group home and auto insurance
- A mix of casual yet professional culture
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender, gender identity, gender expression, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. For additional information, please click here. We will endeavor to make a reasonable accommodation for the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for a role with or participate in the hiring process with the Company, please let us know.
