20 Best support specialist jobs in Houston, TX (Hiring Now!)

OAG - Child Support | IT Support Specialist III | 24-0746
OFFICE OF THE ATTORNEY GENERAL —Houston, TX
Provides routine technical assistance troubleshooting software and hardware problems, as well as problems involving office equipment such as phones, printers,…
$4,833.33 - $5,111.25 a month
4d
OAG - Child Support | IT Support Specialist III | 24-0746
Office of the Attorney General of Texas —Houston, TX
Provides routine technical assistance troubleshooting software and hardware problems, as well as problems involving office equipment such as phones, printers,…
$4,833.33 - $5,111.25 a month
12d
Billing Specialist
COLT SERVICES LLC —Pasadena, TX
The Colt Group (Colt) is a national provider of on-line industrial leak repair solutions, offering design, engineering, manufacturing, and installation to…
$32 - $36 an hour
Quick Apply
8h
Qualified Mental Health Professional
Journey Through Life —Houston, TX
Master’s Degree from an accredited college with a major in psychology, social work, counseling (with a clinical specialty in the social services field), or…
$40,000 - $42,000 a year
Quick Apply
Office Support Specialist
Confidential —Houston, TX
Manage telephone calls professionally, efficiently and with good communication skills. Regularly uses and applies independent judgement and decision making…
$40,000 - $43,000 a year
Quick Apply
Accounting Specialist
GOWell International LLC —Houston, TX
Minimum of five (5) years experience in Accounting with a Bachelors degree in Accounting or associated field, or equivalent work experience.
$52,000 - $61,000 a year
Quick Apply
1d
Clinical Systems & Applications Specialist / Desktop Support - Bellaire Station
GuideWell —Houston, TX
Other employee discounts include entertainment, car rentals, cell phones, etc. Provides technical support for desktop computers and other peripheral equipment,…
Estimated: $56.1K - $71.1K a year
1d
Payroll Specialist
Wendy's —Sugar Land, TX
Work with Payroll Manager to determine payroll liabilities by approving the calculation of employee federal and state income and social security taxes, and…
$20 - $25 an hour
Quick Apply
2d
Accounts Payable Specialist
GCLC Services Inc —Houston, TX
Bachelor's degree in Accounting, Finance, or related field preferred. Excellent attention to detail and accuracy in data entry and record keeping.
$20.68 - $24.00 an hour
Quick Apply
7d
Environmental Specialist III/ Senior
Boardwalk Pipelines —Houston, TX
Valid driver’s license and clean driving record. This includes, but is not limited to coordinating, developing, reviewing, and submitting environmental…
Estimated: $76.4K - $96.8K a year
Customer Care Specialist
New Era Life Insurance Companies —Houston, TX
Attends additional training as needed to support evolving business needs. Utilize sales skills like overcoming objections, asking probing questions, providing…
$15 an hour
Quick Apply
12h
Mitigation Banking Regulatory Specialist
Resource Environmental Solutions LLC —Houston, TX
This could include remote and office based interactions, as well as in the field at mitigation bank sites assisting with data collection and participating in…
Estimated: $61.6K - $78K a year
Nursing Simulation & Education Specialist
Chamberlain University —Houston, TX
Unencumbered RN license Required and. BLS CPR instructor certification; Required and. Collaborating with academic partners, faculty and staff, the Specialist…
$47,766 - $86,253 a year
Quick Apply
ADHD Specialist - South Houston
Ironshore Pharmaceuticals Inc —Pasadena, TX
Have a valid driver’s license and be insurable. Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and…
$100,000 - $140,000 a year
Quick Apply
12h
Education & Training Specialist
Kids Included Together —United States
§ Valid driver’s license to operate motor vehicle and proof of insurability. O Receive phone calls and emails from early childhood staff and school aged and…
$61,000 - $63,000 a year
Quick Apply
7d
Admissions Specialist
Positive Recovery Centers —Houston, TX
The Admissions Specialist supports the organization by managing incoming inquiries via phone calls, online requests, and referrals from external hospitals and…
$17 - $18 an hour
Quick Apply
12d
Client Support Specialist
Complete Medical Supply —Houston, TX
Experience with operating a cash register and handling financial transactions accurately. Proficient in conducting sales transactions, including upselling and…
From $13 an hour
Quick Apply
Boat Service Specialist
Bass Pro Shops —Spring, TX
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local…
Estimated: $41.6K - $52.7K a year
Front Desk Specialist - Behavioral Health (Midtown)
Avenue360 Health and Wellness —Houston, TX
Answer all incoming BH calls and route them to the appropriate staff. To efficiently manage the front desk operations of a Federally Qualified Health Center …
Estimated: $33.8K - $42.8K a year
1d
HTX Experience Specialist - Seasonal (Part Time)
Color Factory LLC —Houston, TX
Within each Color Factory location, visitors are invited to experience the joy of color through interactive installations, immersive rooms, and carefully…
$16 an hour
Quick Apply
8h

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OAG - Child Support | IT Support Specialist III | 24-0746

OFFICE OF THE ATTORNEY GENERAL - Houston, TX

Apply Now

Job Details

Full-time $4,833.33 - $5,111.25 a month 4 days ago

Qualifications

Microsoft Word
Computer science
Report writing
Microsoft Excel
Microsoft Outlook
Software troubleshooting
Remedy
Customer service
Writing skills
Microsoft Office
Information security
Administrative experience
High school diploma or GED
Computer hardware
IT support
ServiceNow
IT
Computer skills
2 years
Communication skills

Full Job Description

OAG - Child Support | IT Support Specialist III | 24-0746 (00043337)

Organization: OFFICE OF THE ATTORNEY GENERAL

Primary Location: Texas-Houston

Work Locations: CS Houston Metro 6161 Savoy Dr Suite 420 Houston 77036-3615

Job: Computer and Mathematical

Employee Status: Regular

Schedule: Full-time

Standard Hours Per Week: 40.00

State Job Code: 0230

Salary Admin Plan: B

Grade: 18

Salary (Pay Basis): 4,833.33 - 5,111.25 (Monthly)

Number of Openings: 1

Overtime Status: Non-exempt

Job Posting: Jun 28, 2024, 8:29:38 AM

Closing Date: Ongoing

Description

GENERAL DESCRIPTION
The Office of the Attorney General is a dynamic organization with over 4,000 employees throughout the State of Texas. Our agency provides exemplary legal representation for every arm of the State, fights human trafficking, helps victims of crime, protects our constituents, and runs the most effective Child Support Enforcement program.

Performs highly complex (senior level) computer systems support work in a help desk setting for the Office of the Attorney General (OAG) Child Support (CS) Information Technology Division End User Services Team. Work involves providing first-line assistance for operational problems of agency information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment. This individual must operate with excellent customer service skills and a passion for IT support. Customers are engaged via phone, mobile device, and in person. The ideal candidate will additionally perform administrative functions adjacent to End User Services and IT support.

The OAG is committed to providing innovative, modern, and value-driven IT services to the agency. We believe that having talented people in the right place while effectively utilizing new tools and technologies enables us to empower the agency to best serve the people of Texas. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
ESSENTIAL POSITION FUNCTIONS
Coordinates and/or reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment; identifies and logs the type of problem; and monitors the status to ensure a timely resolution. Coordinates the update of computers and mainframe applications. Coordinates and/or sets up equipment for employee use, and performs or ensures proper installation of cables, operating systems, or appropriate software. Completes all incidents and tasks assigned thru our incident/request system. Complies with the work schedule and assignments, including occasional Saturday coverage. Complies with all training requirements, including becoming Dell Tech Dispatch Certified during employment.
Provides routine technical assistance troubleshooting software and hardware problems, as well as problems involving office equipment such as phones, printers, and fax machines; recognizes and escalates difficult problems to a higher level of support. Assists with issues related to customer logins, rights, print queues, and directory structures. Resets passwords. Assist customers to report and escalate concerns related to device security.
Develops procedures and training manuals and conducts presentations and briefings. Maintains records of daily data communication transactions, problems, remedial actions taken, and installation activities. Maintains computer and hardware inventory records for new and surplus equipment. Provides detailed and consistent work notes on all incidents and tasks assigned.
Prepares reports on systems efficiency and utilization. Reviews and makes recommendations regarding the procurement of information technology equipment. May serve as lead worker providing direction to others.
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule. Telework schedules are permitted for employees based on the agency’s approved Telework Plan (if schedule does not adversely affect operations and service levels, and standard hours of operation are maintained). Telework schedules are set by the Departments based on business needs.
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Qualifications

MINIMUM QUALIFICATIONS
Education: Graduation from high school or equivalent
Experience: Two years full-time experience in work involving computer science, informational technology, or other related fields; may substitute credit hours from an accredited college or university for the required experience on a year-for-year basis.
Experience with ServiceNow, Remedy, or other ticketing systems
Experience engaging customer service and IT support via mobile phone, mobile device, and in person.
Experience troubleshooting common IT support challenges across a wide audience of customers.
Experience and extensive working knowledge with the Microsoft suite as it relate to report generation and data tracking.
Experience working administrative support for IT, including communicating with customers via email, pulling and reporting on ticket information, managing spreadsheets, and writing reports as required.
Experience working with various IT equipment, including Dell laptops, iPads, phones, wireless hot spots, etc.
Knowledge of the practices, principles, and techniques of computer operations.
Knowledge of computer software and hardware.
Knowledge of information systems.
Knowledge of information security policies and procedures.
Knowledge of local and wide area networks.
Knowledge of the management of information systems.
Skill with Microsoft Suite to include advanced proficiency with Microsoft: Word, Excel, Outlook, and OneNote.
Skill working IT support tickets.
Skill formatting documents in the Microsoft or Adobe suites.
Skill in the support of computers, in the use of applicable programs and systems, and in troubleshooting information systems.
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to operate information technology systems.
Ability to troubleshoot and repair equipment.
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to engage on-call support with customers daily.
Ability to provide excellent customer service
Ability to participate in flexible scheduling, on call scheduling, or rotational scheduling as needed to perform the job.
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
Ability to participate in travel to various Texas Child Support offices to complete work as assigned.
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 50 lbs.
Ability to travel (including overnight travel) up to 50%
PREFERRED QUALIFICATIONS
Experience with CAPPS

TO APPLY

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf.

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER

Apply Now

support specialist jobs in Houston, TX

OAG - Child Support | IT Support Specialist III | 24-0746

OAG - Child Support | IT Support Specialist III | 24-0746

Billing Specialist

Qualified Mental Health Professional

Office Support Specialist

Accounting Specialist

Clinical Systems & Applications Specialist / Desktop Support - Bellaire Station

Payroll Specialist

Accounts Payable Specialist

Environmental Specialist III/ Senior

Customer Care Specialist

Mitigation Banking Regulatory Specialist

Nursing Simulation & Education Specialist

ADHD Specialist - South Houston

Education & Training Specialist

Admissions Specialist

Client Support Specialist

Boat Service Specialist

Front Desk Specialist - Behavioral Health (Midtown)

HTX Experience Specialist - Seasonal (Part Time)

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