20 Best Technical Support Representative jobs (Hiring Now!)

Senior Account Specialist
Construction Specialties, Inc. —Hughesville, PA
Delegates requests for information, complaints or service of a technical nature to the Tech Support department for analysis or disposition.
Estimated: $61.5K - $77.8K a year
Quick Apply
Technical Service Representative
ISOTEC INTERNATIONAL, INC. —Canton, GA
This position is part of a group responsible for direct customer technical support on industrial spray equipment and process issues, as well as in house and…
From $40,000 a year
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1h
Regional Sales Representative - Capital Medical Equipment
The Rhino Group, Inc. —Kansas City, KS
Conducts regular sales calls in person or by phone to develop customer relationships and follow up on leads. Enters tasks, phone calls, and customer information…
$60,000 - $150,000 a year
Quick Apply
1h
Inside Customer Service Representative CSR
Ozark Fluid Power —Springdale, AR
Experience in an inside sales or technical support role in a manufacturing or distribution environment, preferably with fluid power, electrical, or hose &…
Estimated: $34.8K - $44.1K a year
Quick Apply
1h
Product Support Representative
Super Bright LEDs —Earth City, MO
Strong technical background, preferably in LED lighting or a related industry. Ensure customer satisfaction by resolving issues and escalating complex cases to…
$20 - $22 an hour
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1d
Sales Representative
Peak Alarm Company —Salt Lake City, UT
High School graduate/GED; a higher-education degree in sales, business management or another related field is preferred. Outside sales: 1 year (Preferred).
$65,000 - $105,000 a year
Inside Sales Representative/Customer Service - Plumbing
EDOS MFGRS REPS INC —Granby, MA
Applies knowledge of the field and product features, with assistance of manufacturer books and websites, to match products to the needs of clients.
From $45,000 a year
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Senior Technical Account Manager
BlackBerry —Novi, MI
This includes assisting in defining strategic marketing initiatives, liaising with R&D to communicate customer technical requirements, and ensuring support…
Estimated: $107K - $135K a year
Commercial Security Sales Representative
Brinks Home —Matawan, NJ
Efficiently prospect, develop, and negotiate for new leads in your protected sales territory through referrals, company-provided leads, networking groups, and…
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Internet Technical Support Representative I
Mediacom Communications Corporation —Waseca, MN
Take incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software…
From $14 an hour
Customer Support Representative
ServiceNow —San Diego, CA
Provide initial triage technical support by answering customer inquiries, solving problems and providing product information via case, phone or e-mail in a…
$70,600 - $109,400 a year
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1d
Customer Support Representative
System Soft Technologies —Folsom, CA
Subject-matter expert within field. As the first point of contact for our members, the CSR provides effective problem resolution by combining technical…
$21 - $24 an hour
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22h
Outside Sales Representative
General Distributing Company —Helena, MT
Experience: Minimum of two years’ experience in a sales related field; preferably acquired in the welding supply or industrial distribution field.
$50,000 - $60,000 a year
Quick Apply
Rep 1, Cust Svc Chat Repair
Spectrum —Morrisville, NC
Coordinating customer service escalations with local management to determine the need for a field technician visit.
1h
Technical Sales Representative
Neff Automation —Evansville, IN
In lieu of a bachelor’s degree, a relevant associate degree in a related technical field with strong, demonstrated mechanical/technical aptitude and 3-5 years…
Estimated: $89.8K - $114K a year
Quick Apply
Technical Support Specialist
Cercano Management —Bellevue, WA
Bachelor's degree in computer science, Information Technology or related field. This role is responsible for providing technical assistance and support to…
$32.19 - $48.28 an hour
Quick Apply
2d
Member Support Representative
ID.me —McLean, VA
Strong active-listening and verbal-communication skills. Intermediate to advanced computer skills including proficiency and multi-tasking abilities with…
Estimated: $39K - $49.4K a year
Quick Apply
7d
Field Technical Support Representative
Hewlett Packard —North Dakota
Typically has 2-4 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support,…
Estimated: $40.8K - $51.7K a year
1d
Technical Customer Experience Representative (Starting at $20 per hour, hybrid/mostly work at home)
SimpliSafe —Richmond, VA
In this role, agents are responsible for taking inbound calls from our customers and assisting them to the best of our ability. Matching 401k up to 4%.
$18 an hour
Quick Apply
Customer Service Representative - Technical Service
Pentair —Manitowoc, WI
The Customer Service Representative will be responsible for taking incoming technical support phone calls, entering caller information into our ERP system and…
$21 an hour
22h

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Senior Account Specialist

Construction Specialties, Inc. - Hughesville, PA

Quick Apply

Job Details

Full-time Estimated: $61.5K - $77.8K a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer literacy
3 years
Analysis skills
Organizational skills
Trade school
Computer skills
Associate's degree
Communication skills

Full Job Description

Senior Account Specialist

240001M

DESCRIPTION

CONSTRUCTION SPECIALTIES, INC.
Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the first extruded louver, CS has become a global leader in all our product categories. Our products are a part of some of the most iconic buildings around the world–from the world’s tallest tower, Burj Khalifa in Dubai, to the Oculus at the World Trade Center Transit Hub in Manhattan. If you want to work in an inspiring atmosphere and collaborate with customers and colleagues to solve challenges, we're the right place for you. CS: People. Buildings. Better.
SCOPE OF POSITION:
Responsible for providing excellent customer service and maintaining strong professional relationships with customers. Act as the primary point of contact regarding any post order question or concern and delegate required tasks as applicable to internal team members. Coordinate with internal team members as applicable to obtain answers and confirm all tasks are completed in a timely manner. Works with the outside/inside sales team during the onboarding process to understand all the needs for the account and ensure we have successful communication on going. Complete related records, reports, and documentation as determined by the Department Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the following:

Provides after-sales support. Acknowledges customers’ orders, advises customer on order changes, order status, prices, etc. Follows up on orders and addresses any on-going customer needs, concerns or complaints requiring product replacements or adjustments.
Review all orders and/or requests to ensure all information is accurate and complete before delegating to estimating, order entry, or account specialist for processing.
Provide excellent and pro-active communication with customers and internal team members regarding order status and/or any changes.
Act as the liaison between sales, account specialist, and order entry to be the single point of contact for the customer.
Coordinate with internal team members as applicable for no charges, RMA’s, credits, or other tasks to meet customer needs and maintain single point of contact for customer to relay necessary information.
Receive and respond to concerns regarding order status.
Achieve and maintains rapport with customers.
Follow up on inquiries for order status information. Works closely with internal team members regarding deliveries and scheduled shipments. Maintains close liaison with other departments to carry order through completion.
Handle the needs of Representatives, customers, and CS personnel for assigned area(s).
Work with customers to offer alternatives as necessary to meet customer needs.
Assist in reviewing inventory controls and levels to conform to budgets and forecasts.
Communicate on orders, order changes, cancellations, material shortages or other conditions that may impact meeting required ship date.
Maintain contacts with sales representatives and customers to follow up on sample requests.
Delegates requests for information, complaints or service of a technical nature to the Tech Support department for analysis or disposition.

QUALIFICATIONS

KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION: (Minimum Education and/or Experience required)

Associates degree or equivalent from two-year college or technical school and three to five years related experience and/or training; or equivalent combination of education and experience.
Ability to maintain effective interpersonal relationships with internal and external customers.
Must be able to build positive working relationships.
Ability to excel in team environment.
Excellent written/oral communication skills
Strong computer literacy
Strong organizational skills
Ability to aggressively pursue logistics problems and gain commitment while maintaining a positive company image.
Excellent follow-up skills.
Demonstrated ability to initiate action when confronted with a problem.
Must have high stress tolerance levels.

SUPERVISORY RESPONSIBILITIES:

None

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift

Work Location: In person

Quick Apply

Technical Support Representative jobs

Senior Account Specialist

Technical Service Representative

Regional Sales Representative - Capital Medical Equipment

Inside Customer Service Representative CSR

Product Support Representative

Sales Representative

Inside Sales Representative/Customer Service - Plumbing

Senior Technical Account Manager

Commercial Security Sales Representative

Internet Technical Support Representative I

Customer Support Representative

Customer Support Representative

Outside Sales Representative

Rep 1, Cust Svc Chat Repair

Technical Sales Representative

Technical Support Specialist

Member Support Representative

Field Technical Support Representative

Technical Customer Experience Representative (Starting at $20 per hour, hybrid/mostly work at home)

Customer Service Representative - Technical Service

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