Why would you want to work at Pine State?
Besides all the usual benefits listed below, our experienced techs get a nice company vehicle to take home, iPhone, iPad, laundered uniforms, logoed shirts, sweatshirts, hats and jackets. We handle your parts ordering, restocking and have dedicated support staff to take the hassle off of you so you can do what you do best, install and/or repair! Our techs are a close knit family and support each other in the field so you're not an island on your own. Come work with a team that wants you to succeed!
#1: Pay. We would all love to be volunteers at work because we're passionate about heating, but let's be honest, we work to get paid. Pine State is proud to offer our techs up to $40 an hour -before bonuses. So that means you can earn even more. And we have techs that certainly do! Would you like to meet them to hear for yourself? Give us a call! We're very friendly and approachable.
#2: Support & Training: We have Supervisors and Managers with years of experience that are always there to answer your call and walk you thru an installation or repair. We hold in-house training seminars and invite manufactures consistently to offer service and install training at our Training Center.
#3: On-Call Rotation: Oh-and we think we have the BEST on call rotation around! How does one night a week sound? Or every 6th weekend, with a TEAM to support you? We have 3-7 techs on call on any given night so you don't get burnt out and you have back up. And you have a company manager answering all calls and dispatching. NOT an answering machine. We're not sending you 2 hours away for the stair switch being turned off.
#4: Warehouse Support: How does it sound to come in daily and have your materials restocked for you by our warehouse team? Do you need parts run out to you? Do you need a helper with that Water Heater? No problem, we have people for that.
#5: People: We have really good people, they become your family. Bob in the warehouse is like your grandfather, you can't NOT like Bob! His wife hand made masks for the technicians and he is just simply the best. The last electrician we hired in September said, "so is everyone here really nice or is it because I'm new?" No, we're just really nice. We all work hard and so everyone respects each other.
If you’re the best and you want to join a team that appreciates you, where you can create your own opportunities, Pine State Services is the place for you!!
Who We Are
We keep on growing because we only hire the best employees, and our customers love us for it. We’ve been at this a long time here in Cumberland and York County. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Why We Need You!
We're doing something right because the phone keeps ringing...and that means we have lots to offer our employees. We're a bit larger than some other companies but we have a small family feel and we like to have fun!
The Big Task
You will diagnose and repair heating and/or cooling systems and lead customers to informed and confident buying decisions by providing an extraordinary customer experience. We are looking for experienced techs with oil and gas licenses, EPA cooling experience a plus for summer needs.
Why You Should Join the Pine State, Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Service Experts Company Perks and Benefits for YOU
Top Pay for Top Performers, including incentive and bonus opportunities, depending on the position
· Up to $130,000 on average First Year Total Compensation” Total Compensation is Hourly plus Spiffs/Commissions***Depending on Center this could be more
Generous PTO provided:
· 20 paid days off within your first year of employment (vacation & national holidays)
· 25 paid days off after your 2nd year of employment
· No layoffs during “Slow Season” – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
· Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
· Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
· We provided wellness program options for free employee medical
· Company-provided smart phone, tablet, uniform plan, and tool replacement program
· We’ll make you better at what you do with our internal Training Academy
· Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
· Company-paid employee Life Insurance with options for YOU and your Family!
· Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
· Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs
Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!
Key Responsibilities:
· Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
· Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
· Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
· Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
· Completes routine maintenance and equipment cleaning as needed or required
· Responsible for delivery and removal of parts and equipment needed to complete service work
· Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
· Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
· Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
· Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
· Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
· Represents the company professionally, honestly, and ethically in all business matters and activities
· Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
· Performs similar/other duties as needed or assigned
· Regular, reliable attendance
Health & Safety Roles and Responsibilities
· Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
· Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
· Corrects substandard acts or conditions within area of control
· Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
· Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn
· Complies with the general rules as prescribed by company program(s) procedure(s)
· Operates devises or equipment as prescribed by company program(s) or procedure(s)
· Participates in any safety initiatives, teams, or committees
· Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
· Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
· Does not perform act that may endanger the safety or well-being of others
· Does not engage in any pranks, contests, or rough boisterous behavior
· Works in compliance with applicable legislative requirement
Qualifications:
· High school diploma or GED with additional training and 2 to 5 years’ experience in HVAC with technical training certification required
· Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
· EPA and safety certifications required
· Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
· Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
· Proficient and able to operate all necessary tools and equipment to perform various service projects
· Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
· Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
· Proficient and able to install a basic duct fitting
· Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
· Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
· Effective and efficient time-management and organizational skills
· Valid driver’s license with acceptable driving record
· Available to work flexible hours and on-call shifts as needed
· Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
· Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
· Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
· Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
· Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds
Job Type: Full-time
Pay: $24.00 - $40.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Supplemental pay types:
- Bonus opportunities
- Overtime pay
- Performance bonus
Education:
- High school or equivalent (Preferred)
Experience:
License/Certification:
- Driver's License (Required)
- Journeyman Oil Burner and/or Solid Fuel Technician (Required)
- Propane and Natural Gas Technician (Required)
- EPA Certification (Preferred)
Work Location: In person
