call center manager jobs

Nation Safe Drivers —Boca Raton, FL2.4

Experience with Microsoft Excel and Call Center tools such as Avaya, CMS, Business Advocate, and Teleopti. Self-motivated and must excel in a minimally managed,…

AAA Oregon/Idaho —Lake Oswego, OR3.8

Ability to analyze problems and make independent decisions using sound judgement. Able to work with diverse groups of employees and customers in a inclusive and…

LOWELL COMMUNITY HEALTH CENTER —Lowell, MA3.1

Minimum of 5 years of experience in call center management, customer service, or a related field. Bachelor's degree in business administration, Operations…

Cardiology and Vascular Associates, P.C. —Bloomfield Hills, MI2.9

Manage and oversee the operations of the call center, ensuring efficient handling of incoming calls and inquiries.

MaxxSouth Broadband —Booneville, MS3.1

Monitors sales data to ensure that the department hits its quotas and maintains proper customer experience KPIs by monitoring 100% of customer calls with an…

Cleaner's Supply —Conklin, NY3.9

Conduct regular monitoring and evaluation of calls and customer interactions. Bachelor’s degree in business administration, management, or a related field …

First Technology Federal Credit Union —Rocklin, CA3.1

Ability to articulate complex concepts while tailoring the message to different audiences including senior leadership, technical, and member support teams.

Uline —Hudson, WI3.1

Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.

Brio Water Technology, Inc. —Industry, CA3

Proficiency in customer service software, CRM systems, and data analysis tools. Develop and implement strategies to enhance the overall customer service…

Gateway Foundation Inc —Naperville, IL3

Gathers internal and external data to report on the performance, call volume, tracking and conversion rates of incoming calls for review by senior management.

First Technology Federal Credit Union —Rocklin, CA3.1

Oversee daily contact center operations including but not limited to inbound and outbound calls, member escalations, and calls handled by our 3rd party contact…

HIRESIGMA PRIVATE LIMITED —New Hampshire4

Call center management: 5 years (Required). Bachelor’s and/or 5 years’ experience in call center management required.

MaxxSouth Broadband —Booneville, MS3.1

Consistency in the implementation of all practices and procedures within the team. Coaching and motivation of their assigned team to meet and exceed where…

Confidential —Irvine, CA

Monitor inbound calls to improve the quality, minimize errors, and track operative performance. The Manager monitors phone calls and audits files to verify that…

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC —Artesia, CA2.8

Develop and implement strategies to improve call center efficiency and effectiveness, including process improvements and technology enhancements.

Advocate Health Advisors, LLC —Remote3.9

Utilizes multiple online licensed agent tools to assist agents while providing exceptional consumer experience. Assures coverage of all shifts as required.

Lightcurve ( formerly Rainier Connect) —Tacoma, WA

*Education:* Bachelor’s degree in Business Administration, Marketing, Telecommunications, or a related field preferred.

Robert Half —Wilmington, DE3.9

Handle and resolve escalated calls to reasonable conclusions. This person will serve as a training resource for the department, assist in monitoring the…

Rightway Healthcare —Denver, CO3

Managers are responsible for handling escalations, driving positive member experiences, and supporting their teams who operate in an omnichannel contact center…