564
call center manager jobs
West Bend Insurance Company —West Bend, WI
Plan and monitor workflow of assigned area including monitoring service center calls, work volume, and staffing levels on an intraday basis to meet service…
Estimated: $64.7K - $81.9K a year
AAA Oregon/Idaho —Lake Oswego, OR
Ability to analyze problems and make independent decisions using sound judgement. Able to work with diverse groups of employees and customers in a inclusive and…
$66,000 - $70,000 a year
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LOWELL COMMUNITY HEALTH CENTER —Lowell, MA
Minimum of 5 years of experience in call center management, customer service, or a related field. Bachelor's degree in business administration, Operations…
Estimated: $60.2K - $76.2K a year
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5d
DaBella —Boise, ID
Employee assistance program - access to counseling services and other tools to improve work/family/life balance. Long-term and short-term disability.
$55,000 a year
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11d
MaxxSouth Broadband —Booneville, MS
Monitors sales data to ensure that the department hits its quotas and maintains proper customer experience KPIs by monitoring 100% of customer calls with an…
Estimated: $52K - $65.9K a year
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5d
Cleaner's Supply —Conklin, NY
Conduct regular monitoring and evaluation of calls and customer interactions. Bachelor’s degree in business administration, management, or a related field …
$60,000 - $70,000 a year
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6d
First Technology Federal Credit Union —Rocklin, CA
Ability to articulate complex concepts while tailoring the message to different audiences including senior leadership, technical, and member support teams.
$86,000 - $96,000 a year
Uline —Hudson, WI
Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
$63,000 - $75,000 a year
4d
Gateway Foundation Inc —Naperville, IL
Gathers internal and external data to report on the performance, call volume, tracking and conversion rates of incoming calls for review by senior management.
$75,000 - $80,000 a year
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Brio Water Technology, Inc. —Industry, CA
Proficiency in customer service software, CRM systems, and data analysis tools. Develop and implement strategies to enhance the overall customer service…
$67,000 - $89,000 a year
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Dialog Direct a Qualfon Company —Highland Park, MI
Handle escalated customer calls and complex Issues, providing resolutions and exceptional service. Oversee the accuracy of customer records and data entry.
Up to $22 an hour
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4d
First Technology Federal Credit Union —Rocklin, CA
Oversee daily contact center operations including but not limited to inbound and outbound calls, member escalations, and calls handled by our 3rd party contact…
$160,000 - $180,000 a year
Confidential —Irvine, CA
Monitor inbound calls to improve the quality, minimize errors, and track operative performance. The Manager monitors phone calls and audits files to verify that…
$75,000 - $85,000 a year
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Lightcurve ( formerly Rainier Connect) —Tacoma, WA
*Education:* Bachelor’s degree in Business Administration, Marketing, Telecommunications, or a related field preferred.
$68,000 - $78,000 a year
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12d
JDA Technical Services Group —Remote
Assess, adopt, and update strategies to empower team to meet SLAs and KPIs, including timecard management, shift adherence, proper use of tools and resources,…
From $38 an hour
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10d
Rightway Healthcare —Denver, CO
Managers are responsible for handling escalations, driving positive member experiences, and supporting their teams who operate in an omnichannel contact center…
$65,000 - $90,000 a year
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4d
Do It Right Plumbers Inc. —Orange, CA
Performance Management: Driving our call center's success by ensuring we consistently fill our 3-day Call Board with high-quality appointments, leveraging both…
$80,000 - $96,000 a year
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1d
Lake Express —Milwaukee, WI
This includes: booking and processing reservations, issuing boarding passes, answering customer inquiries, providing security, assisting passenger boarding, and…
$17 an hour
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Phaxis —Maple Shade, NJ
Determine strategies; need assessments, performance reviews, planning and cost benefit analysis. Accomplish organizational goals and comply with federal and…
$75,000 - $80,000 a year
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14d
Manhattan Specialty Care —New York, NY
Oversee all Quality Assurance special projects, like secret shopper calls. Ensure proper staffing, scheduling to avoid missed calls and management of the queue.
$65,000 - $80,000 a year
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