20 Best call center representative jobs (Hiring Now!)

Senior Financial Service Representative (Universal Banker)
Citadel Federal Credit Union —Kennett Square, PA
This customer-facing role involves assisting customers with a variety of routine and complex financial transactions, including, but not limited to: opening…
Estimated: $38.2K - $48.3K a year
Call Center Representative
Premier Dermatology & Cosmetic Surgery —Newark, DE
Proficiency in EHR (EMA & NextGen a plus), Computer Skills, Customer Service. High school or equivalent (Preferred).
Estimated: $29K - $36.8K a year
Quick Apply
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Call Center Representative
D'Ambrosio Eye Care —Lancaster, MA
You will be responsible for routing calls, confirming patient demographic and insurance information, making appointments and obtaining referrals.
From $18 an hour
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Call Center Representative
Gilroy Gardens —Gilroy, CA
Responsible for managing and receive incoming calls that regard park information, membership/admission prices, and general questions regarding Gilroy Gardens.
$17 an hour
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5h
Customer Service Rep Benefits
Conduent Business Services, LLC —Chesapeake, VA
You will manage a steady volume of incoming customer calls while navigating through multiple systems. As a member of the Benefits call center team, you will…
$15 - $16 an hour
5d
Call Center Representative
Safe-Dry —Remote
Answer incoming calls promptly and professionally. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing…
$16 - $18 an hour
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1d
Medical Call Center Representative
Vitreous-Retina-Macula Consultants of New York PC —Remote
1 year experience in clerical field, preferably medical. Understanding of when to escalate calls to physicians/practice manager/nurse.
$17 - $20 an hour
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2h
Contact Center Agent
America First Credit Union —Roy, UT
A. Receives member calls, questions, and complaints. B. Provides information to members on accounts, payments, interest rates, blue book estimates, loan options…
$14.50 - $17.00 an hour
1h
Customer Support Representative (Vehicle Replacement)
Contactus LLC —Grindstone, PA
This role handles reservations for insurance & fleet replacement rentals via incoming calls and texts as well as managing insurance rentals to policy limits and…
Estimated: $28.3K - $35.9K a year
7d
Customer Care Representative (Full Time)
Associated Bank —Stevens Point, WI
Respond to customer’s telephone, chat and e-mail inquiries. Perform and transact appropriate maintenance and monetary transactions including negotiation of fee…
Estimated: $36.4K - $46.1K a year
Customer Service Representative
Alta Resources —Oshkosh, WI
Use social media, chat, email and/or phone (voice) to address the needs of our client’s customers. Full benefits (full-time) include medical, dental & vision…
Up to $19 an hour
Quick Apply
Call Center Representative (remote) - Providence, RI
AAA Northeast —Providence, RI
Takes road service calls while dealing with member's emotional state (e.g., calming down an angry member, providing reassurance to an anxious member, etc.).
$18.50 - $19.50 an hour
Quick Apply
1d
Electrical Call Center Sales and Customer Service Representative
HR Phoenix Electrical Services, LLC —Fort Worth, TX
Do you have a valid driver's license? This is a phone sales and customer service position with a growing electrical contracting company.
$18 - $25 an hour
Quick Apply
5h
Sales/Customer Service Representative
OptimalShip —Rexburg, ID
We strive to give every potential new client a pleasant and professional conversational experience as we make our calls. What will I be doing?*.
From $13 an hour
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Marketing Contact Center Representative
Universal Property & Casualty Insurance Co —Fort Lauderdale, FL
Accomplish daily goals and perform other duties as assigned including inbound and outbound phone calls. Deliver concise, valuable feedback regarding daily…
From $19 an hour
Quick Apply
Inbound Customer Service Representative-Train Onsite Work at Home
Afni —Tucson, AZ
You will represent one of the nation’s largest brands as a Customer Service Representative, interact and build meaningful connections with customers via inbound…
$16 an hour
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12d
Customer Service Representative (Medicare)
OmniCare365 —Remote
Proficient problem-solving approach to quickly assess current state and formulate recommendations. Ensure compliance with applicable legal/regulatory…
From $15 an hour
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4d
Customer Experience Representative
FBL Financial Group, Inc. —Lincoln, IA
Must work from our office in Manhattan, Kansas, West Des Moines Corporate location, Lincoln, Nebraska or our Gilbert, Arizona state office.
Estimated: $34.7K - $43.9K a year
5d
Customer Service Representative
MOUNTAINONE BANK —Williamstown, MA
Perform the basic transactions of a teller; accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining…
Estimated: $37.7K - $47.7K a year
Quick Apply
Junior Call Center Representative
SideRamp —Remote
Answer incoming calls and respond to customer queries and concerns with professionalism and efficiency. As a Junior Call Center Representative, you will be…
Estimated: $32.7K - $41.4K a year
21h

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Senior Financial Service Representative (Universal Banker)

Citadel Federal Credit Union - Kennett Square, PA

Apply Now

Job Details

Full-time Estimated: $38.2K - $48.3K a year

Qualifications

Sales
Customer service
High school diploma or GED
Certified Notary Public
Cash handling
2 years
Communication skills

Full Job Description

Function

Incumbent will create and manage the customer experience by determining the types of accounts and/or services needed to meet their individual financial needs. Incumbent will drive sales through service by developing a positive customer experience and proactively seeking ways to build and expand customer relationships in order to contribute toward the organization’s success. This customer-facing role involves assisting customers with a variety of routine and complex financial transactions, including, but not limited to: opening accounts, deposits, withdrawals, and loan applications, as well as cross selling other credit union services like credit cards, investments, insurance and IRA’s. Through quality customer interactions that exceed expectations and are rooted in the four guiding principles of Citadel Class Service (Accuracy, Value, Respect and Convenience), incumbent will establish a solid foundation of trust with each and every customer thereby positioning Citadel as the best choice for all their banking needs.

Duties and Responsibilities

Demonstrate a high level of courtesy and efficiency with customers, continuously exceeding expectations and applying Citadel’s Class Service Principles of Accuracy, Convenience, Respect, and Value.
Recognize opportunities to promote or sell Citadel’s products and services as a means for serving customers’ financial needs and meeting or exceeding monthly, quarterly, and semi-annual sales goals.
Accurately perform customers’ financial transactions by producing quality work. Role will include cash handling and counting, both by hand and via technology such as Cash Recyclers, ATMs’, and/or Inline Teller Machines.
Add value to our customers by offering guided, consultative services that introduce a variety of products & services designed to accomplish every individual’s financial goals.
Meet customers’ needs by servicing them through a variety of channels, including, but not limited to: In-Person, Outbound Calling Campaigns, Assisting with Inbound Call Center Calls, and Community Events.
Develop and maintain relationships with business partners and specialists in other departments to maximize sales opportunities and achieve sales standards.
Ensure operational and financial safety and soundness through knowledge and sound decision making.
Adhere to Citadel’s operational compliance and security policies, as well as applicable state and federal laws.
Demonstrate strong understanding of industry trends, scams, risks/threats and how they impact the customer and our organization.
Interact with others (co-workers, management, customers and vendors) in a professional, tactful, and respectful manner. This includes actively learning, demonstrating and fostering Citadel’s corporate culture in all actions and words, as well as treating everyone with respect and consideration, regardless of status or position.
Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to, successful completion of the required background checks and obtaining a unique identifier from the NMLS.
Remain compliant with the Bank Secrecy Act by completing annual BSA training.
Maintain confidentiality of members financial information in a secure and secure manner
Ability to work Saturdays.
Perform other duties as assigned
This person will be expected to travel to the following local branches when needed a day or two a week based on the business need: Glen Mills, Springfield, Brookhaven, West Chester, and Paoli

Qualifications and Education Requirements

Experience

2 + years of sales and face-to-face customer service experience.
3 + years sales and face-to-face customer service experience. Preferred
Prior financial industry experience. Preferred
Cash handling experience. Preferred
NMLS. Preferred
Notary. Preferred
PC literacy
Ability to navigate multiple software applications
Ability to achieve sales goals through outstanding service.
Strong attention to detail.
A track record of working effectively in a team environment and building solid relationships.
Ability to multi-task.
Excellent communication, judgment, decision and problem solving skills.
Ability to understand and follow direction.
Ability to maintain confidentiality, use tact and diplomacy.
Demonstrate professionalism through dress and demeanor
Ability to develop business organically with a strong customer service background
Self-Motivator who holds themselves accountable for achieving goal
Strong technical skills and ability to work with multiple systems such as CEB machines
Knowledgeable of Citadel Credit Union products such as Mortgages, Auto Loans, Home Equity

Education

High School Diploma or equivalency

Performance Measurements

Performance metrics will be established each year based on corporate and strategic goals.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Employees may experience swings in work-related demands placed upon them by members.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, talk and/or hear for extended periods. The employee is occasionally required to walk, stoop, kneel, crouch, or bend. The employee will be regularly required to walk and move fluidly within a Retail Office or Corporate Office environment. The employee must occasionally lift up to 20 pounds. The position requires close visual acuity. Community events can occur in a variety of locations including indoors, outside, or at local employers who partner with Citadel.

EEO Statement

Citadel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, other protected status, such as race, religion, color, national origin, sex, age. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Apply Now

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