About IEM
IEM, (Industrial Electric Manufacturing, Inc.) is the largest independent full-line manufacturer of custom electrical distribution and power quality equipment in North America. IEM has delivered customer-specific solutions to meet the ever-changing power requirements of growth industries in North America for over half a century. This position offers an exciting opportunity within an innovative, employee-oriented company!
PURPOSE OF POSITION:
We are seeking an energetic and solutions-focused RMA Coordinator/ Buyer, who has extensive material handling experience including coordinating and facilitating merchandise returns. The ideal candidate will assist the Purchasing and Quality teams in the procurement of field service-related items as well as processing, tracking, and service-related RMAs. This position will require a valid forklift certificate. The successful candidate will also have strong communication, problem solving and time management skills.
Responsibilities:
Processing and following up on any open RMA orders
Working closely with internal departments such as field service, purchasing, warehouse, shipping, and accounting to close RMA orders
Manually load or unload RMA orders from pallets, skids, or other lifting devices
Process changes in ERP system (INFOR)
Confirm quality checks and documentation have been completed
Communicate with vendors on returning items for replacement or receiving credit notes
Follow existing RMA processes and protocols; looking for improvements to current processes
Assist in all aspects of the purchase process, including maintaining a network of reliable suppliers, cost analysis, sourcing, quotations, timely order placement, monitoring of order delivery timelines, and resolving any discrepancies or delivery issues
Immediate notification to all stakeholders of any potential delay of materials
Expedite and facilitate flow of materials to and from various departments and note production complications
Work with vendors/suppliers to ensure accurate and on time delivery of goods, including making schedules, writing and fulfilling purchase orders, and estimating costs
Maintain accurate files regarding pricing, order confirmations, and other vendor related issues
Continuously improve upon processes and offer solutions to best support the organization and increase overall efficiency and effectiveness
Qualifications:
At least 3 years of Purchasing experience required.
Proficiency at using computer systems (e.g. MS Office programs, ERP and other IT applications as trained/required).
Exceptional organizational skills, able to prioritize, and multi-task.
Able to work independently and as part of a team.
Strong communication, time management, organizational and problem-solving skills
Able to handle heavy lifting (up to 50lbs
COMPETENCIES:
Verbal and written communication proficiency
Attention to detail
Organizational and time management skills
Reliable with a respect to confidentiality
EDUCATION AND EXPERIENCE:
BS Degree/Diploma preferred but required
3-4 Years or more experience of purchasing products and RMA processes
Advanced proficiency of Microsoft Office applications (Access, Outlook, Excel and PowerPoint)
Ability to multi-task and prioritize in a fast-paced manufacturing environment
PHYSICAL/MENTAL/ENVIRONMENTAL:
Vision: Long periods of close work on computer screen.
Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.
Environment: Climate controlled office space.