Qualifications
· Possess a calm, reassuring, competent demeanor and the ability to be sensitive to patient needs and attitude
· Be a mature, pleasant adult, conservative and tasteful in appearance, able to relate to the patient base
· Be capable of masking emotions and frustration when dealing with difficult situations and/or patients
· Be knowledgeable about company, services and products available.
- Understand the basic accounting principles necessary to close out the cash box at the end of each day.
Educational Requirements
· High School Diploma or GED.
· Two (2) years of experience in health care setting preferred.
Basic Function and Responsibility
The receptionist is the concierge for the organization and is responsible to welcome all patients and visitors to the office, to invite the patients to watch videos, and to generally introduce the patient to the organization’s customer service attitude of excellence and sensitivity. The receptionist is the primary in-office source of information for patient outreach and community activities. The receptionist must be knowledgeable and articulate in discussing all procedures--the preparation, what is entailed in the process, and the expected recovery time. The receptionist is responsible for assuring satisfactory completion of the patient’s experience including final processing of the patient’s encounter form, cashiering, and scheduling of additional services. The receptionist is the information resource for staff regarding patient status (late/cancelled/no-show/problematic). She is also responsible to assure the appropriate appearance of the Waiting Room and the patient restroom. The receptionist will not leave the front desk while on duty without assuring that there is adequate coverage.
Organization
· Verbalizes mission, goals, and strategic plan for the organization
· Verbalizes understanding of roles and responsibilities of :
(1) Supervisor
(2) Committee Chairs/ Members
(3) Medical Director
· Participates in all assigned committee meetings and projects.
General Guidelines for all Clinical and Administrative Personnel
· Must familiarize self and adhere to, JOINT COMMISSION Guidelines, and internal policies for delivery of care
· Supervise and participate in team functioning
· Leads by example
· Must be able to delegate appropriately and follow-up on all delegated tasks
· Ensure that the patient and family are involved in all care and fosters patient/family autonomy; assesses if patient expectations are being met.
· Ensure that proper procedures are followed for reporting patient and staff injuries (e.g., fall, eye splash, needle stick)
Infection Control
· Must refer to and implement all aspects of the Infection Control Policy as applicable.
Team Work
· Possess ability to communicate and use effective interpersonal skills with colleagues and other members of the team
· Fosters a positive work environment/attitude and encourages team work
· Must be able to adhere to and practice consistent with patient and staff rights and responsibilities
· Must provide customer satisfaction oriented environment for both patients, families, and other customers
· Must possess strong time management skills
· Must practice within basic scope of practice for their position
· Must be able to ensure a safe environment for patients/families/ staff, identifying health & safety risks & take appropriate and immediate steps to alleviate the risk
· Assist in the orientation of new personnel as assigned by appropriate staff member
Telephone Courtesy & Customer Service
· Correctly and politely answers the telephone and transfers calls appropriately.
· Demonstrates understanding of a verbal order taken by telephone, appropriate documentation per policy.
· Will address every patient with respect and dignity, at all times.
Core Skill Requirements for the Receptionist:
· Warmly and professionally greet patients and visitors. Notify personnel of arrival of patients. Facilitate communication among office personnel concerned with each patient.
· Overall responsibility for cleanliness, neatness and professional appearance, and availability of supplies in reception room, check in/check out areas, and patient restroom. This includes neatness of magazines, availability of suitable brochures, adequate supply of business cards, attractive appearance of plants/fresh flowers, and generously-filled sample basket(s).
· Answer all calls to the reception desk. Accurately communicate information to patients and to staff in a concise manner. Assist staff and visitors in placing outgoing calls, as appropriate and necessary. Responsible for scheduling appointment and reviewing schedule routinely to assure that it falls within the practice guidelines.
· Direct patient family members and/or responsible companion to pre-op and post-op area(s) as requested by company personnel.
· Maintain current knowledge of activities, policies and procedures, and outreach/promotional activities (newspaper advertising, seminars, luncheons).
· Participate in staff meetings; attend relevant educational activities at the request of supervisor.
· Accurately relay information in a calm, concise manner.
· Assist patients in checking out and scheduling return appointments/procedures. Reliable source of patient information regarding procedures and ability to confidently field patient questions regarding all facets of the practice, including qualifications of physicians and staff, quality of products, and policies and procedures
· Perform clerical functions as directed by supervisor.
Specific Skills for the Receptionist:
· Patient check in. Ensure that all paperwork is completed by patient and chart has all of the appropriate paperwork prior to the clinical staff receiving chart. Copy insurance cards. Update/enter patient information into the computer system.
- Check out patients and perform cashiering duties for services. Displays ability to code each different procedure effectively with minimal assistance
· Support completion of records release forms and fax/mail as necessary.
· Control cash box, maintaining key control at all times. Balance cash box and reconcile numbering on encounter forms, accounting for missing forms
· Audit charts before re-filing; return incomplete charts to person whose responsibility it is to complete.
· Receipt patient for in-office payments; prepare credit card forms and receive authorizations as necessary.
· Process no-shows and cancellations which do not re-schedule.
· Check accuracy of patient registration on existing patients and register new patients.
· Pull and prepare charts for the next day’s patient schedule. Prepare new patient charts as necessary.
· Keep waiting room neat and attractively organized, assuring that coffee/tea/water service is tidy and that videos are well-displayed.
· Check restrooms twice a day
· Assure that all charts are pulled for the next day before leaving the office, with paperwork needed for the appointment affixed to chart.
· Control flow of non-office personnel (professional representatives, vendors, couriers, and carriers).
· Maintain competency on patient scheduling.
· Boot up computers each morning.
· Be responsible for inventory of forms used at front office; notify appropriate staff forms control person to copy/order printing as necessary.
Patient Screening - Administrative Staff
· Assures presence and completion of all administrative paperwork (insurance, privacy policy, financial policy, etc.)
- Posses in depth knowledge and understanding of admitting process/chart preparation
- Recognizes and documents if patient has sensory deficits (blindness, poor depth perception) or cognitive deficits due to trauma, stroke or aging - notifies appropriate clinical staff members.
- Familiarize self with policies regarding the presence of Advanced Directives or Living Wills. Informs nurse or physician for interested patients.
- Can verbalize office policy regarding DNR orders.
- Can verbalize reporting chain of staff of any and all abnormal findings.
Recognizing Abuse and Neglect
· Understands role in identifying high risk families or situations; can verbalize signs/symptoms of physical, sexual, mental, medical, or emotional abuse for children, spouses, and/or vulnerable adults. Takes appropriate and mandatory actions if abuse is suspected.
· Notifies physician if family is high risk or signs and symptoms of abuse/neglect are present, reported, or observed
Patient Education
· Documents education teaching per policy, is familiar with various education materials including instructions regarding self care and distributes to clients, client’s family members, and/or caregivers
· Recognizes and assists patients and families with additional educational needs.
Demonstration of knowledge and understanding of:
· Maintaining patient confidentiality and security
· Attends annual OSHA training, HIPAA training and all other required in-services
· Attends and participates in all meetings as applicable or required.
- Integration and coordination of care across settings and among disciplines
- Is proficient with computers
- Is proficient with all office equipment applicable to position, i.e. phones, copier, postage machine, scanner, fax machine, credit card terminal
Typical Physical Demands:
Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, type at 40 wpm, operate a calculator, telephone, copier, and such other office equipment as necessary. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful. Contact may involve dealing with angry or upset people.
Safety and Emergency Preparedness
Describes safety plan and knows location of evacuation meeting place, describes staff as well as personal role; understands the HAZCOM program and use/location of MSDS books. Exhibits ability to recognize and respond to potential emergent situations.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Ability to Relocate:
- Las Vegas, NV 89128: Relocate before starting work (Required)
Work Location: In person