Assistant Manager - Customer Service
ITASCA BANK & TRUST Company —Itasca, IL
This role routinely uses standard office equipment such as computers and phones. Serve as a resource to bank personnel when dealing with difficult situations…
Estimated: $42K - $53.1K a year
Customer Service Representative
Brentano, Inc —Wheeling, IL
1-2 years experience in a customer service related field. In this role, you will be required to have a working knowledge or our products and industry and be…
$15 - $16 an hour
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Brian Stolper - State Farm Agent —Itasca, IL
State Farm agents market only State Farm insurance and financial service products. Use a customer-focused, needs-based review process to educate customers about…
$40,000 - $50,000 a year
Quick Apply
Customer Service Representative - Full-time/Part-time - Flexible Schedule
Roadside Protect —Itasca, IL
As our Customer Service Representative, you will help customers that need roadside assistance as well as represent our clients on various other call types…
From $17 an hour
Quick Apply
13d
Sales and Customer Service Representative
AEI ENERGY SERVICES —Elmhurst, IL
Develop and implement effective sales strategies. Conduct market research and analysis to identify new opportunities.
$55,157 - $60,000 a year
Quick Apply
Call Center Representative / Customer Service
Mr. Roof and Remodeling Company —Wheeling, IL
Dedication to top quality customer service. Represent Mr. Roof & Remodeling with professionalism and provide unparalleled customer service to all of our current…
From $15 an hour
Quick Apply
6d
Customer Service Representative
Holland Applied Technologies —Burr Ridge, IL
The Customer Service Representative is responsible for supporting our customers and outside sales team thru order entry, delivery acknowledgements, and pricing…
Estimated: $40.6K - $51.4K a year
Quick Apply
Customer Service Representative/Order Entry
St Regis Group —Itasca, IL
Receiving and placing customer service telephone calls. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information,…
Estimated: $35.3K - $44.6K a year
Quick Apply
11d
Call Center Representative (Part-time, Onsite)
ITASCA BANK & TRUST Company —Itasca, IL
This role routinely uses standard office equipment such as computers and phones. Prolonged periods of sitting at a desk and working on a computer.
Estimated: $31.7K - $40.1K a year
Customer Service Representative
Trionfo Solutions —Itasca, IL
Responsible for answering inbound calls, return clients calls/escalate as needed, document incidents, and escalate tickets as needed to the next level of…
Estimated: $42.4K - $53.7K a year
Quick Apply
Insurance Customer Service Representative
Kensington —Arlington Heights, IL
Property and Casualty licensing will be needed if you are not licensed already. Review coverages with clients to make sure they are properly covered.
From $35,000 a year
Quick Apply
Client Success Representative
GoExceed —Elmhurst, IL
Communicate technical information to non-technical stakeholders in a clear and understandable manner. Conduct monthly technical analysis to understand client…
$45,000 - $60,000 a year
Quick Apply
Insurance Customer Service Representative
Rasmussen Insurance Agency —Chicago, IL
Answering phone calls, taking messages, and making appointments. Processing renewals, endorsements, and audits. Customer service: 5 years (Preferred).
From $42,000 a year
Quick Apply
5d
Customer Service Representative
State Farm - Geovanni Trujano Agency —Mount Prospect, IL
Handle incoming customer inquiries in both English and Spanish via phone, email, and chat. Maintain detailed and organized records of customer interactions and…
$45,000 - $65,000 a year
Quick Apply
Call Center Representative - BP
Leaf Home —Lombard, IL
Initiate outbound calls to potential customer leads for sales consultations and quotes. Holding oneself responsible and being self-driven in accomplishing…
$15 an hour
Quick Apply
Employee Benefits Brokerage - Client Service Representative
Strategic Benefits Advisors, Inc. —Oak Brook, IL
Active Life & Health producer’s license or willing to obtain within 90 days of hire. Educate and answer questions on insurance/benefit plans.
$35,000 - $70,000 a year
Quick Apply
Call Center Rep - Leaf Home Bath
Leaf Home —Lombard, IL
Initiate outbound calls to potential customer leads for sales consultations and quotes. Holding oneself responsible and being self-driven in accomplishing…
$15 an hour
Quick Apply
Customer Success Manager
Michele Pelafas Inc —Elmhurst, IL
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and…
$42,000 - $52,000 a year
Quick Apply
CSR - Customer Service Representative (2pm-10pm)
Thorntons LLC —Roselle, IL
Ensure a high level of guest satisfaction. Understand and be capable of handling guest concerns. We have had success with candidates that have held positions in…
$16.20 - $17.70 an hour
Quick Apply
Customer Service Representative
Pulse Technology —Schaumburg, IL
Ensure customers receive prompt and effective service by answering incoming customer calls and emails related to equipment questions and service issues.
$15 - $19 an hour
Quick Apply

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Assistant Manager - Customer Service

ITASCA BANK & TRUST Company - Itasca, IL

Apply Now

Job Details

Full-time Estimated: $42K - $53.1K a year

Qualifications

Management
Sales
No experience needed
High school diploma or GED
Supervising experience
Conflict management
Organizational skills
Leadership
2 years
Communication skills
Banking

Full Job Description

Itasca Bank & Trust Co. is an independently owned, local community bank with locations in Itasca and Roselle. Itasca Bank values its staff. Our most important assets are the people – customers and employees. For over 75 years the Bank has been a responsible citizen and community leader because it respects the values of its past when making decisions that shape its future. Without a dedicated and responsible staff, we can’t serve customer needs and remain a responsible corporate citizen. Itasca Bank has been voted Best of the Best/Top Pick by the Daily Herald Readers since 2016, which reflects our dedication to quality service, high standards, and responsiveness to customers and employees alike. Itasca Bank is a responsible employer dedicated to the health and safety of employees and works to maintain diversity in both its workforce and the vendors it uses. We encourage our employees’ participation in community and civic activities which lead to better communities, and a positive workplace environment where a work/life balance is encouraged.

Essential Functions

Performs banker duties as scheduled to meet the department needs.

Share responsibility for attaining operation goals with the management team.

Provide coaching and mentoring to the department personnels in support of reaching their performance objectives.

Cross-sell bank products and services to meet the customer’s financial needs. Ensure all team members are finding these opportunities and meeting their individual set referral goals.

Resolve procedural questions referred by department employees, interpret company policy, and determine reasonableness in deviating from policy to provide equitable service to customers while maintaining a focus on branch profitability.

Serve as a resource to bank personnel when dealing with difficult situations and transactions.

Ensures the department staff is knowledgeable and adheres to compliance, protect customer privacy, and reduces exposure to losses.

Assist with the investigation of special account inquires, including escalated customer issues, work with internal support departments.

Assist in the supervision of departmental daily tasks including requests from other departments of the bank.

Assist with interviewing and onboarding new personnel, provide on-the-job training, work direction and feedback, schedule staff to ensure departments are optimally staffed, initiate disciplinary action as necessary, assess productivity, and assist with preparation and delivery of performance appraisals.

Assist manager in all areas of the department as required.

Assume authority and responsibility for necessary management decisions.

Competencies

Leadership

Team building

Organizational skills

Effective communication

Initiative

Sales Skills

Supervisory Responsibility

Assist with the supervision of department employees. Oversees branch operations.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

Must be able to lift up to 15 pounds at times.

May need to stand for long periods of time.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday 7:45 a.m.- 4:30 p.m., Saturday 8:00 a.m.-1:00 p.m.

Travel

This position requires routine local area travel to other branches occasionally. This role rarely travels out of the area overnight.

Required Education and Experience

2-3 years of banking experience in supervisory or management role

3+ years of branch banking experience in relationship banking or teller role

High school education or equivalent

Demonstrated ability to supervise, train, coach and motivate others to achieve goals.

Demonstrated problem solving and conflict resolution skills.

Ability to calmly diffuse and manage challenging situations.

Strong communication and interpersonal skills

Strong organizational skills

Strong knowledge of banking core & support applications

Reliable, dependable, and responsible

Preferred Education and Experience

None

AAP/EEO Statement

Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Apply Now

Customer Service Representative jobs in Itasca, IL

Assistant Manager - Customer Service

Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - Full-time/Part-time - Flexible Schedule

Sales and Customer Service Representative

Call Center Representative / Customer Service

Customer Service Representative

Customer Service Representative/Order Entry

Call Center Representative (Part-time, Onsite)

Customer Service Representative

Insurance Customer Service Representative

Client Success Representative

Insurance Customer Service Representative

Customer Service Representative

Call Center Representative - BP

Employee Benefits Brokerage - Client Service Representative

Call Center Rep - Leaf Home Bath

Customer Success Manager

CSR - Customer Service Representative (2pm-10pm)

Customer Service Representative

Essential Functions

Competencies

Physical Demands

Travel

Required Education and Experience

AAP/EEO Statement

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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