call center manager jobs

JDA Technical Services Group —Remote4.3

Assess, adopt, and update strategies to empower team to meet SLAs and KPIs, including timecard management, shift adherence, proper use of tools and resources,…

Mr. Rooter Plumbing of the Twin Cities —Fridley, MN3.2

Specifically measure closing rates of inbound and outbound calls, number of calls completed, and weekend booking rates. O Deliver daily call count metrics.

Majority —Miami, FL4.5

Develop and Implement Effective Campaigns: Use data and insights to design business cases and launch plans for new, upselling, cross-selling, and anti-churn…

Dakota Bodies Llc —Watertown, SD2.6

Bachelor’s or associate degree in engineering or related technical field preferred. Ability to create effective teams and develop next level talent.

The Christian Broadcasting Network —Remote3.8

Ability to design and develop quality assurance scorecards, evaluations, programs, strategies, and reporting methods.

NR Consulting LLC —Boston, MA

Provides information and assistance to customers via telephone, email, letter, chat, text, and web-based forms. Supervise and coach call centre Representatives.

Dakota Bodies Llc —Watertown, SD2.6

Bachelor’s or associate degree in engineering or related technical field preferred. Ability to create effective teams and develop next level talent.

Colao Management, LLC —Clifton, NJ

Conduct regular quality audits of calls, emails, and other interactions to evaluate performance and identify areas for improvement.

KBK Industries, LLC —Rush Center, KS2.9

Manages field service and repair function. The Production Planner plans, schedules, and monitors the flow of products through the production plant and provides…

California FAIR Plan Association —Los Angeles, CA3.7

Handle and resolve escalated calls to reasonable conclusions. This person will serve as a training resource for the department, assist in monitoring the…

LaSenza / Current Media Group (Regent, L.P.) —Colorado Springs, CO

Set own priorities related to the organization's goals without direction from others. Ability to develop, review, and analyze reports.

Better Debt Solutions —Irvine, CA4.2

Listen to live and recorded phone calls to understand agent performance and review KPI standards. Lead and manage a team of agents to ensure exceptional service…

Munie Greencare Professionals —Caseyville, IL2.9

Valid driver’s license with a good driving record. Participation in voluntary certification programs is a plus. Ability to pass a drug test.

Amerit Fleet Solutions —Charlotte, NC3.4

Bachelor’s degree in business administration, management, or a related field. The successful candidate will be responsible for ensuring exceptional customer…

CFG Bank —Baltimore, MD

Oversee customer calls, providing accurate and satisfactory answers to queries. The Call Center Manager is responsible for overseeing operations and ensuring…

Catholic Health System, Inc. —Buffalo, NY3.5

Bachelor’s degree in related field (i.e., healthcare, business, marketing, or a related field) required. The Director will work to develop and operationalize…

Munz Roofing and Siding —Bristol, PA

Conduct daily listening phone calls to ensure reps are given the best experience possible to our customers. You will play a pivotal role in optimizing customer…

iwis mechatronics Inc. —Grand Rapids, MI3.4

Provide excellent customer service through personal contact, telephone, and email to internal and external customers to strengthen business relationships.

Presidential Bank —Bethesda, MD3.3

Additionally, they will need to have the ability to stay calm in stressful situations and develop a strong grasp on the company’s products, services and…