20 Best Onboarding Manager jobs (Hiring Now!)

Customer Service Manager
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Office Manager
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Administrative Manager
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Recruiting Manager
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Human Resources Manager
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Customer Service Manager

SOLVD Health Carlsbad, CA

Quick Apply

Job Details

Full-time $120,000 - $150,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Customer service
HIPAA
Laboratory experience
Microsoft Office
Bachelor's degree
Business Administration
Business
Leadership
Communication skills

Full Job Description

Job Description Summary

The Customer Service Manager is responsible for onboarding clients, managing existing clients and is a point person for prospective clients. In addition, the Customer Service Manager will oversee and manage services to patients including billing and collections.

Essential Functions

Oversight of department, including customer service to both clients and patients
Develop and manage processes and workflows within the customer service department
Create and track customer service goals and KPIs
Write and maintain departmental SOPs and scripts
Supervise and manage performance of a team of customer service representatives
Hire and onboard new customer service team members
Assist in developing an effective customer loyalty program
Document all interactions with clients and patients
Respond to customer inquiries on a regular basis
Receive and implement customer feedback to improve the quality of service
Manage daily progress in meeting important business metrics
Generate detailed reports on customer interactions
Provide additional upskilling or learning opportunities for customer service team members
Oversee the budget for the customer service department
Prepare and distribute patient communications, such as letters, phone calls, invoices, and collections.
Manage customer service phone calls to and from clients and patients.
Other duties as assigned

Competencies

Strong understanding of customer service or CRM software
Strong understanding and emphasis on HIPAA regulations
Clear verbal and written communication skills
Professional communication, especially in the face of potentially upset customers; savvy in de-escalation
Proficiency in Microsoft Office products, including Excel, Outlook and Word.

Required Education and Experience

Bachelor's degree in business administration or relevant field, or equivalent experience
Previous laboratory experience is required
Five (5) years’ demonstrated experience in a customer service leadership role is preferred

Characteristics

Self-starter: Takes the initiative to deliver solutions without direction.
Positive presence: Brings a contagious positive energy and leaves a positive impression on others.
Determined: Manages and overcomes obstacles as a regular course of business.
Results oriented: Owns and is fully accountable for achieving agreed upon results.
Committed to learning and development: Seeks to learn, grow, and develop continuously.
Self-aware: Understands individual impact on others.
Integrity: Makes every effort to deliver on commitments, is truthful and honest, and treats others with respect.
Team player: Collaborates and communicates well with internal and external business partners.

Supervisory Responsibility

This position will lead and manage the Customer Service team.

Work Environment

This position is based in Carlsbad, California.

Position Type/Expected Hours of Work

This is a full-time position with a general Monday – Friday work schedule that requires flexibility to work evenings and weekends as needed.

Travel

This position requires up to 10% travel.

Other

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Job Type: Full-time

Pay: $120,000.00 - $150,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

Day shift

Weekly day range:

Weekends as needed

Work Location: In person

Quick Apply

Onboarding Manager jobs

Customer Service Manager

Membership Engagement Manager

Onboarding Manager, AVP

Account Manager

City Manager

Boutique Manager

Manager, Quality Compliance-Customer Onboarding (Bilingual)

Community Manager

Data Centre Manager

Warehouse Manager

Office Manager

Manager, Clinical Partnerships

Administrative Manager

Disaster Case Manager Supervisor

DMS Launch Manager (in training)

Manager, Accounts Receivable

Manager

Manager, Customer Events

Recruiting Manager

Human Resources Manager

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