call center manager jobs

Brio Water Technology, Inc. —Industry, CA3

Proficiency in customer service software, CRM systems, and data analysis tools. Develop and implement strategies to enhance the overall customer service…

Mr. Rooter —Gladstone, OR4.4

In this role you will lead the team responsible for the customer calls, texts, and emails that fill our appointment schedule as well as the dispatching function…

HIRESIGMA PRIVATE LIMITED —New Hampshire4

Call center management: 5 years (Required). Bachelor’s and/or 5 years’ experience in call center management required.

Dialog Direct a Qualfon Company —Highland Park, MI1

Handle escalated customer calls and complex Issues, providing resolutions and exceptional service. Oversee the accuracy of customer records and data entry.

Capital Vacations —Myrtle Beach, SC2.8

Administer escalated calls from Internal departments, owners, and guests. The Owner Care Supervisor interacts with Resort guests and Owners, providing…

Texas Trust Credit Union —Arlington, TX3.4

Responsible for attending and delegating internal committees and branch fraud calls, monthly community fraud meetings, and partnering with other FI’s, Law…

North Central Mental Health Services, Inc. —Columbus, OH3.1

Attend and answer incoming direct or indirect calls to ensure call volume is answered at or above 90% within 20 seconds or less and assist callers by providing…

Rightway Healthcare —Denver, CO3

Managers are responsible for handling escalations, driving positive member experiences, and supporting their teams who operate in an omnichannel contact center…

Do It Right Plumbers Inc. —Orange, CA4.3

Performance Management: Driving our call center's success by ensuring we consistently fill our 3-day Call Board with high-quality appointments, leveraging both…

LaSenza / Current Media Group (Regent, L.P.) —Colorado Springs, CO

Set own priorities related to the organization's goals without direction from others. Ability to develop, review, and analyze reports.

AGR Group Nevada, LLC —Henderson, NV2.8

Bachelor’s degree in Business Administration, Communications, or a related field (preferred). Collaborate with cross-functional teams to implement quality…

Brothers Food Service —Austin, TX1.7

Responsible for overall order entry process - review flow accuracy, ensure cut off times are adhered to communicate with Sales Management regarding potential…

Manhattan Specialty Care —New York, NY1

Oversee all Quality Assurance special projects, like secret shopper calls. Ensure proper staffing, scheduling to avoid missed calls and management of the queue.

Dialog Direct —Highland Park, MI3

Handles payroll and all administrative duties including required technical tools for QA, shift schedules, rest day. Call center: 5 years (Preferred).

TransPerfect —El Paso, TX3

Assure compliance with all applicable federal and state statutes, including (but not limited to) HIPAA, FMLA, ADA, and OSHA. Manage financial plan for site.

Kris Lindahl Real Estate —Roseville, MN

Create a Lead Manager training schedule for topics, areas to focus on, facilitation and guests. Track and monitor inbound leads per rep to ensure efficiency of…

Rocky Mountain Law Enforcement Federal Credit Union —Denver, CO2.7

Coordinates the activities of all employees by assigning work, answering questions, solving problems, and helping with complex transactions and member relations…

Rover.com —Remote4.3

Assemble performance reporting by collecting, analyzing, and summarizing data and trends for internal leaders as well as customer; such reporting may include…

Call the Car —Diamond Bar, CA2.2

Design, implement and maintain quality assurance processes to ensure agents maintain a high level of professionalism and customer service on the phone.