20 Best call center manager jobs (Hiring Now!)

Customer Care Manager (Procurement & AP)
Case Western Reserve University —Cleveland, OH
Education: Bachelor’s degree in related field,. Maintain knowledge of all applicable federal, state and, local regulations governing purchases and contracts…
From $39,077.80 a year
Quick Apply
Customer Service Management Trainee
Uline —Hudson, WI
Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
$63,000 - $75,000 a year
1d
Call Center Manager
LOWELL COMMUNITY HEALTH CENTER —Lowell, MA
Minimum of 5 years of experience in call center management, customer service, or a related field. Bachelor's degree in business administration, Operations…
Estimated: $60.2K - $76.2K a year
Quick Apply
3d
Call Center Manager
1-800 Busy Dog Basement Technologies —Walpole, MA
Busy construction company is seeking a Call Center Manager who will be responsible for managing a team of individuals who proactively dial out to prospects and…
$45,000 - $65,000 a year
Quick Apply
Call Center Manager
MaxxSouth Broadband —Booneville, MS
Monitors sales data to ensure that the department hits its quotas and maintains proper customer experience KPIs by monitoring 100% of customer calls with an…
Estimated: $52K - $65.9K a year
Quick Apply
2d
Call Center Manager
Confidential —Deerfield Beach, FL
Evaluate recorded calls; conduct one-on-one regular performance reviews and mentoring sessions. Hire, onboard, and train cell center personnel.
$65,000 - $70,000 a year
Quick Apply
10d
Director, Call Center Operations
MHA Systems Inc —Bismarck, ND
Presently all calls are of an inbound nature. Required: BA/BS Degree in Business Management or related field or equivalent years’ experience.
From $65,000 a year
Quick Apply
7d
Call Center Director
Brio Water Technology, Inc. —Industry, CA
Proficiency in customer service software, CRM systems, and data analysis tools. Develop and implement strategies to enhance the overall customer service…
$67,000 - $100,000 a year
Quick Apply
Customer Service Supervisor
Mr. Rooter —Gladstone, OR
In this role you will lead the team responsible for the customer calls, texts, and emails that fill our appointment schedule as well as the dispatching function…
Estimated: $47.5K - $60.1K a year
Quick Apply
Fraud Service Manager
Texas Trust Credit Union —Arlington, TX
Responsible for attending and delegating internal committees and branch fraud calls, monthly community fraud meetings, and partnering with other FI’s, Law…
Estimated: $48.2K - $61.1K a year
Quick Apply
3d
Call Center Manager
Cleaner's Supply —Conklin, NY
Conduct regular monitoring and evaluation of calls and customer interactions. Bachelor’s degree in business administration, management, or a related field …
$60,000 - $70,000 a year
Quick Apply
3d
Customer Service Manager - Call Center
Brio Water Technology, Inc. —Industry, CA
Proficiency in customer service software, CRM systems, and data analysis tools. Develop and implement strategies to enhance the overall customer service…
$67,000 - $89,000 a year
Quick Apply
Call Center Supervisor
DaBella —Hillsboro, OR
Employee assistance program - access to counseling services and other tools to improve work/family/life balance. Schedule: Monday - Friday 6-2PM or 1-9PM.
$55,000 - $62,000 a year
Quick Apply
8d
Director of Call Center Operations
Foodsmart —Remote
Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the whole family…
$120,000 - $140,000 a year
Quick Apply
9d
Customer Service Supervisor
Lake Express —Milwaukee, WI
This includes: booking and processing reservations, issuing boarding passes, answering customer inquiries, providing security, assisting passenger boarding, and…
$17 an hour
Quick Apply
Call Center Manager - Remote
Gainwell Technologies LLC —Boise, ID
Monitors progress and number of telephone calls made. Bachelor's degree in business management, computer science or related field preferred.
$75,700 - $108,100 a year
7d
Virtual Call Center Manager
Advocate Health Advisors, LLC —Remote
Utilizes multiple online licensed agent tools to assist agents while providing exceptional consumer experience. Assures coverage of all shifts as required.
Estimated: $57.2K - $72.4K a year
Quick Apply
Client Success Manager - Remote Call Center
ReminderMedia —King of Prussia, PA
Determine individual coaching strategies and training needs by listening to service calls daily and developing a strategy that fits the individual employee but…
$60,000 - $70,000 a year
Quick Apply
8d
Supervisor Call Center
Presbyterian Healthcare Services —Albuquerque, NM
Be available to the staff to answer questions, take escalated calls, monitor queue and keep representatives aware of inbound calls, calls waiting, abandonment…
Up to $34.27 an hour
3d
Director of Call Center Operations
Zipongo —Remote
Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the whole family…
$120,000 - $140,000 a year
8d

I want to receive the latest job alert for call center manager

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Care Manager (Procurement & AP)

Case Western Reserve University - Cleveland, OH

Quick Apply

Job Details

Full-time From $39,077.80 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Microsoft Word
Microsoft Excel
Accounts payable
Customer service
Word processing
ERP systems
Bachelor's degree
PeopleSoft
Accounting
Forecasting
Data entry
Organizational skills
Purchasing
Computer skills
Budgeting
Communication skills
Editing

Full Job Description

QUALIFICATIONS

Experience: 5 years professional work experience preferably in an office setting. Experience in Purchasing and/or Accounts Payable operations, supply chain process and procedural operations, e-procurement, and vendor database management highly desirable.
Education: Bachelor’s degree in related field,

REQUIRED SKILLS

Ability to rely on experience and judgment to plan and accomplish goals. Excellent verbal and written communication skills
Must possess knowledge of general accounting principles
Ability to work independently. Must be able to solve routine problems, assist customers, and maintain a consistent workspace without direct supervision. Creativity and energy highly valued.
Outstanding organizational skills mandatory. Ability to work under pressure, meet deadlines, and multi task effectively. Must be able to handle moderate stress and have good organizational skills. The workflow will vary from periods of multiple demands and short deadlines to periods of routine self-paced tasks. Must be able to meet deadlines, be able to effectively prioritize tasks and be detail oriented.
Excellent customer service-oriented manner required.
Knowledge and ability to manipulate on transaction based systems on a daily basis. In addition, some tasks require basic data entry skills. Speed, accuracy, and error recognition while organizing the workflow, processing materials, and entering data are essential.
Strong PC skills; must be proficient in Microsoft Excel; Computer spreadsheet and word processing skills required.
Experience in PeopleSoft Financials or other ERP software preferred.
Ability to meet consistent attendance.
Ability to effectively interact with colleagues, supervisors, and customers face to face.

POSITION OBJECTIVE

Directly responsible for all aspects of the Customer Care team operations to ensure professionalism, efficiency, and outstanding customer service while mitigating risk to the University and its constituents. Responsible for designing and implementing improved processes and operational policies. Develop, maintain and market programmatic efforts to the Case Western Reserve University and related community. Use proactive measures within scope of the job responsibilities.

ESSENTIAL FUNCTIONS

1. Responsible for the management of daily customer service resolution of Purchasing, and Accounts Payable issues. Handle any escalated issues, determine problem and provide resolutions. Serve as a leader and proactive liaison to internal and external customers on all University Business Policies providing guidance and direction. Maintain and communicate expert knowledge of general Purchasing and Accounts Payable policies. Frequently use the ERP database, phone system, Procure-to-Pay database, and other financial databases in the resolution of end user queries. Investigate complex challenges regarding purchase orders, invoices, payment requests, travel requests, etc. Research resolution and communicate quickly and professionally with end users in a timely manner. (25%)

2. Directly supervise the customer care team to ensure efficiency, professional and outstanding customer service. Hire and train new employees. Define and assign individual tasks, maintain schedules and standards. Make recommendations for proactive service enhancement and improvement. Utilize reports to recommend education and campus training for recurring questions and issues. Oversee the work of student employees, interns, and temporary hires, and direct their tasks and projects to successful completion while providing valuable learning experiences. (20%)

3. Develop and recommend departmental policies and procedures regarding customer service, vendor database management, audit controls, and human resource requirements. Serve as the administrator for the hosted call center. Develop schedules to produce accurate and timely information for reporting. Maintain, track, and produce data for all internal and external audits of the Procurement/ Accounts Payable offices. (10%)

4. Collect, analyze, and interpret financial management information for ASO Vendors to assist with the preparation and recommendations for annual operating budgets. Provide ASO Vendor financial data for quarterly forecasting, mid-year close, annual budgeting, and annual year-end closing. Manage vendors to ensure proper governmental screening compliance, financials verifications, and authorize vendors for campus use. (10%)

5. Collect information, statistics, and/or other data. Prepare moderate to complex reports or correspondence to support daily operations of the team and leadership. Perform administrative and various support duties including creating, editing, and proofreading moderate to intricate documentation such as presentations, spreadsheets, and email. (10%)

6. Maintain knowledge of all applicable federal, state and, local regulations governing purchases and contracts within areas of responsibility. Actively seeks creative ideas and procedures from outside sources to provide the “Best of Class” Purchasing experience for the end user. Propose changes based on compliance. (10%)

NONESSENTIAL FUNCTIONS:

1. Serve as a backup to coordinate fulfillment with P-card administrator and process procurement card applications. Serve as a backup for quarterly subcontract reporting processes. (5%)

2. Maintain highly confidential information on staff, students, vendors and budgets. (5%)

3. Perform other duties as assigned. (5%)

CONTACTS

Department: Great deal of daily interaction with university department personnel including administration, faculty, staff and students. Regular contact with department staff to exchange information.

University: Interact with many constituencies within the scope of job responsibilities. Daily contact with university administration. Daily contact with faculty and staff.

External: Daily contact with outside agencies and representatives. Contact with personnel from the university’s affiliates as well as individuals from the university’s internal staff on a regular basis.

Students: Little or no contact with students.

SUPERVISORY RESPONSIBILITY

Direct supervision of Customer Care Team consisting of three FTEs and student employees, interns, and temporary employees during the academic year

WORKING CONDITIONS

General office environment. The employee will perform repetitive motion using computer mouse and keyboard to type.

Job Type: Full-time

Pay: From $39,077.80 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Schedule:

Day shift
Monday to Friday

Ability to commute/relocate:

Cleveland, OH 44106: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

What is your minimum required salary?

Work Location: In person

Quick Apply

call center manager jobs

Customer Care Manager (Procurement & AP)

Customer Service Management Trainee

Call Center Manager

Call Center Manager

Call Center Manager

Call Center Manager

Director, Call Center Operations

Call Center Director

Customer Service Supervisor

Fraud Service Manager

Call Center Manager

Customer Service Manager - Call Center

Call Center Supervisor

Director of Call Center Operations

Customer Service Supervisor

Call Center Manager - Remote

Virtual Call Center Manager

Client Success Manager - Remote Call Center

Supervisor Call Center

Director of Call Center Operations

Job Seeker Tools

Employer Tools

Browse

Stay Connected