20 Best call center manager jobs (Hiring Now!)

Call Center Manager
LOWELL COMMUNITY HEALTH CENTER —Lowell, MA
Minimum of 5 years of experience in call center management, customer service, or a related field. Bachelor's degree in business administration, Operations…
Estimated: $60.2K - $76.2K a year
Quick Apply
3d
Customer Service Supervisor
Lake Express —Milwaukee, WI
This includes: booking and processing reservations, issuing boarding passes, answering customer inquiries, providing security, assisting passenger boarding, and…
$17 an hour
Quick Apply
Customer Service Management Trainee
Uline —Hudson, WI
Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
$63,000 - $75,000 a year
1d
Call Center Operations Manager
Nation Safe Drivers —Boca Raton, FL
Experience with Microsoft Excel and Call Center tools such as Avaya, CMS, Business Advocate, and Teleopti. Self-motivated and must excel in a minimally managed,…
Estimated: $44.5K - $56.4K a year
Quick Apply
10d
Call Center Manager
Cleaner's Supply —Conklin, NY
Conduct regular monitoring and evaluation of calls and customer interactions. Bachelor’s degree in business administration, management, or a related field …
$60,000 - $70,000 a year
Quick Apply
3d
Fraud Service Manager
Texas Trust Credit Union —Arlington, TX
Responsible for attending and delegating internal committees and branch fraud calls, monthly community fraud meetings, and partnering with other FI’s, Law…
Estimated: $48.2K - $61.1K a year
Quick Apply
3d
Call Center Floor Supervisor
BCI Acrylic —Libertyville, IL
The main responsibility of the Call Center Floor Supervisor is to supervise daily operations and personnel aiming for maximum performance and cost-effectiveness…
$65,000 a year
Quick Apply
6d
Director of Customer Success (Call Center Manager)
Kris Lindahl Real Estate —Roseville, MN
Create a Lead Manager training schedule for topics, areas to focus on, facilitation and guests. Track and monitor inbound leads per rep to ensure efficiency of…
From $75,000 a year
Quick Apply
7d
Inside Sales Call Center Supervisor (San Antonio, TX)
Medtronic —San Antonio, TX
Establish exceptional relationships with field sales partners and other staff to ensure sales targets are met or exceeded daily/weekly/quarterly/annually.
$60,000 a year
Quick Apply
Call Center & Consumer Sales Supervisor
Lightcurve ( formerly Rainier Connect) —Tacoma, WA
*Education:* Bachelor’s degree in Business Administration, Marketing, Telecommunications, or a related field preferred.
$68,000 - $78,000 a year
Quick Apply
9d
Call Center Manager - Naperville, IL
Gateway Foundation Inc —Naperville, IL
Gathers internal and external data to report on the performance, call volume, tracking and conversion rates of incoming calls for review by senior management.
$75,000 - $80,000 a year
Quick Apply
Contact Center Manager | Tax Operations (Seasonal)
JDA Technical Services Group —Remote
Assess, adopt, and update strategies to empower team to meet SLAs and KPIs, including timecard management, shift adherence, proper use of tools and resources,…
From $38 an hour
Quick Apply
8d
Director of Call Center Operations
Foodsmart —Remote
Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the whole family…
$120,000 - $140,000 a year
Quick Apply
9d
Call Center Manager
Pinpoint Scaling —Remote
Perform onboarding calls with new clients to get them acquainted with our process. Review campaign data and identify trends to develop strategic recommendations…
$4,000 - $6,000 a month
Quick Apply
9d
Virtual Call Center Manager
Advocate Health Advisors, LLC —Remote
Utilizes multiple online licensed agent tools to assist agents while providing exceptional consumer experience. Assures coverage of all shifts as required.
Estimated: $57.2K - $72.4K a year
Quick Apply
Collections Supervisor -Call Center
Weltman, Weinberg & Reis Co., LPA —Dublin, OH
Assist staff with collection activities in difficult cases, handle escalated calls and listen to calls to ensure that staff is setting proper expectations and…
From $52,000 a year
Quick Apply
Client Success Manager - Remote Call Center
ReminderMedia —King of Prussia, PA
Determine individual coaching strategies and training needs by listening to service calls daily and developing a strategy that fits the individual employee but…
$60,000 - $70,000 a year
Quick Apply
8d
Call Center Manager - Remote
Gainwell Technologies LLC —Boise, ID
Monitors progress and number of telephone calls made. Bachelor's degree in business management, computer science or related field preferred.
$75,700 - $108,100 a year
7d
Call Center Sales Manager
Digital Forensics Corp. —Cleveland, OH
Set performance goals and targets for Sales agents. Develop and implement strategies to improve Sales Team performance and efficiency.
$80,000 a year
Quick Apply
6d
Call Center Supervisor
BroadPath —Remote
Monitor and evaluate teams calls on a daily/weekly basis. Assists the team with escalated calls as needed. Monitors team chat to answer questions and discuss…
Estimated: $39.6K - $50.1K a year
2d

I want to receive the latest job alert for call center manager

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Call Center Manager

LOWELL COMMUNITY HEALTH CENTER - Lowell, MA

Quick Apply

Job Details

Full-time Estimated: $60.2K - $76.2K a year 3 days ago

Qualifications

Customer service
5 years
Bachelor's degree
Business Administration
Business
Leadership
Call center management
Communication skills

Full Job Description

Lowell Community Health Center (Lowell CHC) is a diverse, community-based health care organization. Our programs are recognized as national models, and LCHC was named one of the top five health centers in the nation for excellence in cultural competency. With a career at Lowell Community Health Center, you will be joining a dynamic team of passionate and talented people.

Job Overview:

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring that the team meets performance metrics and provides outstanding customer service. This role involves managing a team of call center agents, implementing operational strategies, and coordinating with other departments to ensure a seamless customer experience. The Call Center Manager plays a pivotal role in maintaining a high-performance environment and driving continuous improvement.

Essential Duties and Responsibilities:

Team Management:

Lead, supervise, and motivate a team of call center agents to achieve performance targets.
Conduct regular performance evaluations, provide coaching and feedback, and foster a positive work environment.
Manage scheduling, attendance, and workforce planning to ensure optimal coverage and efficiency.

Operational Oversight:

Oversee daily operations of the call center, ensuring compliance with company policies and procedures.
Monitor call center metrics, such as call volume, average handling time, and customer satisfaction, to maintain high performance.
Address escalated customer issues and ensure prompt and effective resolution.

Quality Assurance:

Implement quality assurance processes to ensure high levels of customer service and operational efficiency.
Conduct call monitoring and evaluations to assess agent performance and identify areas for improvement.
Develop and implement training programs to enhance agent skills and customer service quality.

Process Improvement:

Identify opportunities to improve call center processes and efficiency.
Collaborate with other departments to implement new technologies or operational changes to improve customer service.
Participate in strategic planning to align call center activities with organizational goals.

Compliance and Reporting:

Ensure compliance with industry regulations and organizational standards.
Prepare and maintain reports on call center performance, highlighting key metrics and trends.
Coordinate with senior management to report on call center performance and strategic initiatives.

Preferred Qualifications:

Bachelor's degree in business administration, Operations Management, or a related field. Relevant experience may be considered in lieu of a degree.

Minimum of 5 years of experience in call center management, customer service, or a related field.

Strong leadership, communication, and interpersonal skills.

Experience with call center software and technology.

Ability to manage multiple priorities and work in a fast-paced environment.

Additional Requirements:

Excellent problem-solving skills and attention to detail.

Knowledge of call center metrics, processes, and best practices.

Flexibility to work different shifts and weekends as required by the call center's operational needs.

#INDLC

Key Responsibilities:

Team Management:

Lead, supervise, and motivate a team of call center agents to achieve performance targets.
Conduct regular performance evaluations, provide coaching and feedback, and foster a positive work environment.
Manage scheduling, attendance, and workforce planning to ensure optimal coverage and efficiency.

Operational Oversight:

Oversee daily operations of the call center, ensuring compliance with company policies and procedures.
Monitor call center metrics, such as call volume, average handling time, and customer satisfaction, to maintain high performance.
Address escalated customer issues and ensure prompt and effective resolution.

Quality Assurance:

Implement quality assurance processes to ensure high levels of customer service and operational efficiency.
Conduct call monitoring and evaluations to assess agent performance and identify areas for improvement.
Develop and implement training programs to enhance agent skills and customer service quality.

Process Improvement:

Identify opportunities to improve call center processes and efficiency.
Collaborate with other departments to implement new technologies or operational changes to improve customer service.
Participate in strategic planning to align call center activities with organizational goals.

Compliance and Reporting:

Ensure compliance with industry regulations and organizational standards.
Prepare and maintain reports on call center performance, highlighting key metrics and trends.
Coordinate with senior management to report on call center performance and strategic initiatives.

Quick Apply

call center manager jobs

Call Center Manager

Customer Service Supervisor

Customer Service Management Trainee

Call Center Operations Manager

Call Center Manager

Fraud Service Manager

Call Center Floor Supervisor

Director of Customer Success (Call Center Manager)

Inside Sales Call Center Supervisor (San Antonio, TX)

Call Center & Consumer Sales Supervisor

Call Center Manager - Naperville, IL

Contact Center Manager | Tax Operations (Seasonal)

Director of Call Center Operations

Call Center Manager

Virtual Call Center Manager

Collections Supervisor -Call Center

Client Success Manager - Remote Call Center

Call Center Manager - Remote

Call Center Sales Manager

Call Center Supervisor

Job Seeker Tools

Employer Tools

Browse

Stay Connected