call center manager jobs

MaxxSouth Broadband —Booneville, MS3.1

Monitors sales data to ensure that the department hits its quotas and maintains proper customer experience KPIs by monitoring 100% of customer calls with an…

LOWELL COMMUNITY HEALTH CENTER —Lowell, MA3.1

Minimum of 5 years of experience in call center management, customer service, or a related field. Bachelor's degree in business administration, Operations…

Texas Trust Credit Union —Arlington, TX3.4

Responsible for attending and delegating internal committees and branch fraud calls, monthly community fraud meetings, and partnering with other FI’s, Law…

Cleaner's Supply —Conklin, NY3.9

Conduct regular monitoring and evaluation of calls and customer interactions. Bachelor’s degree in business administration, management, or a related field …

DaBella —Boise, ID3.6

Employee assistance program - access to counseling services and other tools to improve work/family/life balance. Long-term and short-term disability.

First Technology Federal Credit Union —Rocklin, CA3.1

Ability to articulate complex concepts while tailoring the message to different audiences including senior leadership, technical, and member support teams.

Lightcurve ( formerly Rainier Connect) —Tacoma, WA

*Education:* Bachelor’s degree in Business Administration, Marketing, Telecommunications, or a related field preferred.

Brio Water Technology, Inc. —Industry, CA3

Proficiency in customer service software, CRM systems, and data analysis tools. Handle escalated customer inquiries and complaints.

Gateway Foundation Inc —Naperville, IL3

Gathers internal and external data to report on the performance, call volume, tracking and conversion rates of incoming calls for review by senior management.

JDA Technical Services Group —Remote4.3

Assess, adopt, and update strategies to empower team to meet SLAs and KPIs, including timecard management, shift adherence, proper use of tools and resources,…

Digital Forensics Corp. —Cleveland, OH4

Set performance goals and targets for Sales agents. Develop and implement strategies to improve Sales Team performance and efficiency.

Gainwell Technologies LLC —Boise, ID2.6

Monitors progress and number of telephone calls made. Bachelor's degree in business management, computer science or related field preferred.

Capital Vacations —Myrtle Beach, SC2.8

Administer escalated calls from Internal departments, owners, and guests. The Owner Care Supervisor interacts with Resort guests and Owners, providing…

BroadPath —Remote2.9

Monitor and evaluate teams calls on a daily/weekly basis. Assists the team with escalated calls as needed. Monitors team chat to answer questions and discuss…

Auto World Collision —South San Francisco, CA

Good phone and email etiquette. Call center: 1 year (Preferred). Computer literate/strong skills to troubleshoot computer issues. Docusign send and follow-up.

Oberer's Flowers —Dayton, OH2.5

Able to develop procedures along with those already in place to maximize efficiency and increase sales/average spend per customer.

Burrtec —Bakersfield, CA3.2

Responsible for answering action item related emails in prompt manner. Hearing sufficient to understand conversations, both in person and on the telephone.

Fortress Foundation Solutions —Forest, VA4.3

Document and communicate all support interactions, handle data entry, mailers, and outbound campaign calls. We are looking for a Customer Care Manager who will…

Children's Dental FunZone —West Covina, CA3.4

Develop, implement, and monitor call center KPIs such as service levels, answer rates, call conversion, and customer satisfaction scores.